Troubleshooting and How-To
Quick troubleshooting and how-to articles
By Arick1 author167 articles
- I am receiving an over the licensed amount message
- Cannot view / save attachments from the Emails report
- Live Montage widget shows ‘Session Locked’ / Cannot view screen on Live Montage
- Video / screen recordings aren't captured
- Issues with audio recording
- I am unable to uninstall the Agent
- Agent remover shows the error message, 'Teramind Agent removal failed'
- Issue: Error message 0x80070643 when trying to uninstall the Teramind Agent
- Browser shows ‘Your connection is not secure’ warning
- How to address Teramind Agent installation failures
- 'License key is invalid' warning after rebuilding the server (On-Premise / Private Cloud)
- Mac: Some features/reports/rules aren't working
- How to collect the Teramind Agent logs
- How to collect the Windows crash dumps
- How to check / enable / disable Teramind Quick Web Proxy
- Certificate-based login authentication isn't working
- After changing the hostname users are still redirected to the old IP address, cannot update the SSO Callback URL
- Notification emails / daily digests / scheduled reports aren't delivered
- Quick Web Proxy not working due to IPv6
- Teramind isn't recognizing browser URLs, cannot classify websites
- I did not receive my sign up confirmation / welcome email
- I am receiving 404 error when trying to download the Teramind Agent.
- Agent installer shows error message, 'RunDLL: There was a problem starting...'
- Agent installer shows error message, 'This installation package could not be opened'
- The Revealed Agent keeps disconnecting
- Mac: Installation fails with error message
- Mac: The Revealed Agent isn't launching after update
- Mac: Teramind isn't monitoring the correct user or showing duplicate users
- Mac: Video / screen recordings aren't captured
- Mac: Websites aren't monitored
- I am having issues with the firewall and proxy
- How to check if Teramind IP addresses/hosts and ports are reachable
- How to diagnose network connectivity issues
- Employee showing offline / computer not reporting / missing users / missing computers
- I am getting an access denied message
- I am getting too many email notifications from Teramind
- Dashboard showing duplicate users
- How to install the Windows Agent remotely (Cloud)
- How to install the Windows Agent remotely (On-Premise)
- How to install the Mac Agent remotely using Jamf
- How to Install Teramind Linux Agent on Secure Boot Systems
- How to Obtain the Agent Download Links (Cloud)
- How to protect your Agent installation from tampering (Windows)
- How to protect your Agent installation from tampering (Mac)
- How to stop/start the Agent
- How to check the type and version of the installed Agent
- How to switch the Agent from Cloud to On-Premise or vice-versa
- How to uninstall the Agent
- How to uninstall a Protected Agent (Windows)
- How to uninstall a Protected Agent (Mac)
- How to verify if the Agent is installed / uninstalled / running
- How to update the Teramind Agent remotely
- How to enable / disable auto-update of the Agent
- How to update a protected Agent
- What is Geolocation tracking and how to use it
- What is End-to-End Encryption (E2EE) and how to use it (On-Premise)
- How to find a computer's hostname and username
- Zero Trust Security: Implementing Access Control Policies in Teramind
- How to use the OCR (Optical Character Recognition) features
- How to use the OCR feature to detect sensitive content on screen, inside an image or video
- How to find information about your deployment
- How to use your own proxy certificate
- How to attach, mount and expand recording volumes / NAS
- How to set up Teramind for remote work
- How to detect and prevent data leaks with Teramind
- How to set up Teramind for privacy-friendly monitoring
- How to customize Teramind to suit your preferences and brand
- How to reset your login password
- How to configure the macOS permission settings
- How to find/change your hardware ID
- How to change your license key (On-Premise / Private Cloud)
- How to add an employee / computer
- How to remove user data to meet GDPR compliance (On-Premise)
- How to add another person to receive email notifications from Teramind
- How to enforce 2-Factor Authentication (2FA) for admin users
- How to enable/reset 2-Factor Authentication (2FA) for a user/employee
- How to change the time when a rule is active (rule schedule)
- How to change the monitoring schedule
- How to change how long screen recordings are kept / auto delete recordings
- How to delete screen recordings, other data and adjust monitoring settings to reduce the storage requirements
- How to lock / unlock an employee
- How to use shared lists to blacklist/whitelist websites, applications, IP addresses
- How to let employees / users know when they are being monitored
- How to change the application idle time
- How to add/remove time or work hours manually
- How to track payroll / wages in Teramind
- How to create/change employee schedule
- How to change what an administrator can view or modify (admin type and access control)
- How to view a report of administrators’ activities
- How to change task selection time out / auto-switch a user's task
- How to change the alerts settings
- How to change the email notification frequency for alerts
- How to view the session recordings / video recordings of a user
- How to delete a behavior rule
- How to delete a behavior policy
- How to edit a behavior policy
- How to get notified when a computer goes offline
- Rule Example: How to detect and block suspicious network activities
- Rule Example: How to get notified when an employee is idle or unproductive
- Rule Example: How to identify discrepancies in employee work time or schedule
- Rule Example: How to detect sensitive content onscreen, inside an image or video
- Rule Example: How to track and restrict printer usage
- Rule Example: How to restrict social media usage
- Rule Example: How to block clipboard copy/paste
- Rule Example: How to block unauthorized file transfers
- Rule Example: How to block sensitive emails
- Rule Example: How to block the use of external drives / USB drives
- Rule Example: How to block an application or software installation
- Rule Example: How to block or redirect a website
- Rule Example: How to track employee idle time for an application
- How to use advanced rules techniques: multiple conditions, shared lists, regex, risk thresholds
- How to classify activities as productive / unproductive or custom type
- How to export or auto deliver BI reports
- How to create custom productivity categories
- How to track channels/huddles on Slack
- How to export the session recordings / video recordings
- How to turn off or suspend the monitoring of applications
- How to turn off or suspend monitoring of websites
- How to change a user’s access level
- How to add an administrator
- How to create a behavior rule
- How to create a behavior policy
- How to print a copy of the dashboard screen
- How to customize the dashboard
- How to prevent admins from exporting data outside your organizational domain
- How to monitor external (AD) users
- How to change the monitoring settings
- How to turn monitoring on/off for a user or computer
- How to change the default language, time zone and other localization options
- How to restrict logins by IP addresses
- How to change another user’s password
- How to rotate Teramind user password via API
- How to let an employee view their own dashboard
- How to edit an employee's profile information
- How to delete or restore an employee / computer
- How to configure rule email notifications
- How to configure the daily digest / daily report / snapshot email notifications
- How to configure server storage email notifications (On-Premise)
- How to change the Agent default settings
- How to enable / disable monitoring for an administrator
- How to switch from Stealth/Hidden Agent to Revealed/Visible Agent or vice versa.
- How to change the quality of screen recordings / videos
- How to use the in-app support ticketing system (Cloud)
- Productivity Metrics FAQ: How is Work Time / Idle Time / Activity Percentage / Productive Time / Unproductive Time / Total Time determined
- How to update the Teramind Server (On-Premise / Private Cloud)
- How to add security updates to the underlying OS (Debian with apt) of your On-Premise server
- How to add additional storage for the screen recordings or adjust disk space
- How to generate your own / self-signed SSL certificates for use with an On-Premise deployments
- How to use 3rd party issued SSL certificates with GoDaddy
- How to set up the SSO (Single Sign On) authentication
- How to set up the Azure SSO (Single Sign On) authentication
- How to activate the OCR feature on your instance
- How to set up a multi-node deployment (On-Premise)
- How to edit the Agent configuration to connect to a new server IP or hostname (On-Premise)
- How to access Teramind server outside the local network
- How to use the Teramind API
- How to get computer details using the API
- How to identify remote users vs locally logged-in users
- How to monitor IM apps not supported by Teramind
- How to Clear the HSTS Settings
- How to view the Agent version available for download
- How to restrict password reuse
- How to toggle automated monitoring of the default admin and all users?
- How to detect the OS version using a rule?
- How to customize the Mac installation package
- How to use a custom proxy certificate with your Mac deployment
- How to Update the Teramind BI Classification (TeraCat)