All Collections
Troubleshooting and How-To
How-To Articles
How to enable/reset 2-Factor Authentication (2FA) for a user/employee
How to enable/reset 2-Factor Authentication (2FA) for a user/employee
A
Written by Arick Disilva
Updated over a week ago

Enabling 2FA for Your Account Profile

1. From your Teramind Dashboard, click your user name near the top-right corner.

2. Select My profile from the pop-up menu.

3. Select the AUTHENTICATION tab from the My profile window.

4. If 2FA is disable, you will see a ENABLE button. Click that button. A new window/tab will open:

5. Open you 2FA app such as Google Authenticator on your 2FA device (e.g. your mobile phone). Scan the QR code displayed on the screen (on Google Authenticator, you can do so by tapping the + button and then selecting the Scan a QR code option). The site It will be added to your authenticator app and you will start to see the time-based code displayed under your instance and email address (e.g., acmeco:[email protected]).

6. Enter the time-based code from Google Authenticator into the second field, Enter 6-digit code... field.

7. Enter your password into the third field.

8. Press the Continue button. You will be taken to another screen:

9. Copy/save your recovery code in a secure place. If you lose your device, you can use this one time code to log into your account.

10. Click the checkmark in front of the acknowledgement text.

11. Click the Return back to the Dashboard button to return to your Teramind Dashboard.

12. Click the APPLY CHANGES button on the My profile window to active 2FA.

Disabling 2FA from Your Account Profile

1. From your Teramind Dashboard, click your user name near the top-right corner.

2. Select My profile from the pop-up menu.

3. Select the AUTHENTICATION tab from the My profile window.

4. If 2FA is enabled, you will see a DISABLE button. Click that button. You might be prompted to confirm with your password/2FA Code/LDAP Password. Once you confirm, the 2FA will be disabled from your account.

Did this answer your question?