Installation Fails with Error Message: ... Can't be opened because Apple cannot check it for malicious software
You might see a message like the one below when trying to install the Agent:
<teramind-agent.pkg> can't be opened because Apple cannot check it for malicious software. This software needs to be updated. Contact the developer for more information.
Where <teramind-agent.pkg> is the name of the Teramind Agent package.
This error can occur when you try to run the Teramind installer from the browser. You need to run it from the Mac Finder. To do so:
Open the Mac Finder application and locate the installer file (for example:
teramind-agent-revealed-20191216-201.pkg).Right click the file and choose Open. The installer should run now.
Installation Fails with Error Message: ... cannot be opened because the developer cannot be verified
You might see a message similar to the one below when trying to install the Agent:
<teramind-agent.pkg> can't be opened because the developer cannot be verified. macOS cannot verify that this app is free from malware.
Or:
<teramind-agent.pkg> can't be opened because it is from an unidentified developer. Your security preferences allow installation of only apps from the App Store.
Where <teramind-agent.pkg> is the name of the Teramind Agent package.
The is similar to the issue above but mostly encountered on the M1 Macs. Here's the workaround for this issue:
Open System Preferences > Security & Privacy.
Under the General tab, click the Open Anyway button.
Installation Fails with Error Code 600
If you see this error code, please try a few more times to install the Agent. It should solve the problem. It is usually a temporary issue.
Installation Fails with Error Code 25
You might see a message when trying to install the Agent from the Terminal:
curl: (23) Failed writing body
It means, you are trying to install the Agent over an existing one. Please uninstall the old Agent first.