Possible Causes
Email client blocking the emails or treating them as spam.
SMTP is incorrectly configured (On-Premise only).
Domain restriction setting is interfering.
Department Manager restrictions.
Other issues - different email notifications are disabled or not configured properly.
Solution
1. Email client blocking the emails or treating them as spam
Check the Spam/Junk Mail folder in your email client. Add the email address in the safe list:
For On-premise deployments, the email address is specified in the E-MAIL SENT FROM field, on your SMTP settings. To check your SMTP settings, follow the SMTP Configurations (On-Premise) article.
For Cloud deployments, the email address is [email protected]
2. SMTP is incorrectly configured (On-Premise only)
To check your SMTP settings, follow the SMTP Configurations (On-Premise) article.
3. Domain restriction setting
Check the ALLOW DATA & VIDEO EXPORT EMAILS TO THIS DOMAIN value under the Outgoing exported data section on the Settings > Security screen. If this field is not blank (will be blank by default) then make sure the email address being sent to is part of the specified domain and that there are no invalid values in the field.
4. Department Manager restrictions
If the email address not receiving the emails belongs to a department manager in the Teramind web dashboard, then please review the permissions under the Access to exported data section on the Settings > Security screen such as the DISALLOW MANAGERS TO SEE AND EXECUTE EXPORTS or SEND DAILY SNAPSHOT EMAILS TO DEPARTMENT MANAGERS settings.
5. Other issues
Check out these articles to learn how to check if the various email notifications are enabled and configured properly: