Possible Causes
Email client blocking the emails or treating them as spam.
SMTP is incorrectly configured (On-Premise only).
Domain restriction setting is interfering.
Other issues - different email notifications are disable or not configured properly.
Solution
1. Email client blocking the emails or treating them as spam
Check the Spam/Junk Mail folder in your email client. Add the email address in the safe list:
For On-premise deployments, the email address is specified in the E-MAIL SENT FROM field, on your SMTP settings. To check your SMTP settings, follow the SMTP Configurations (On-Premise) article.
For Cloud deployments, the email address is [email protected]
2. SMTP is incorrectly configured (On-Premise only)
To check your SMTP settings, follow the SMTP Configurations (On-Premise) article.
3. Domain restriction setting
Check the ALLOW DATA & VIDEO EXPORT EMAILS TO THIS DOMAIN value under the Outgoing exported data section on the Settings > Security screen. Make sure the email address is allowed by the domain and that there is no invalid values in the field.
4. Other issues
Check out these articles to learn how to check if the various email notifications are enabled and configured properly: