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Notification emails / daily digests / scheduled reports aren't delivered
Notification emails / daily digests / scheduled reports aren't delivered
A
Written by Arick Disilva
Updated over a week ago

Possible Causes

  1. Email client blocking the emails or treating them as spam.

  2. SMTP is incorrectly configured (On-Premise only).

  3. Other issues - different email notifications are disable or not configured properly.

Solution

1. Email client blocking the emails or treating them as spam

Check the Spam/Junk Mail folder in your email client. Add the email address in the safe list:

  • For On-premise deployments, the email address is specified in the E-MAIL SENT FROM field, on your SMTP settings. To check your SMTP settings, follow the SMTP Configurations (On-Premise) article.

  • For Cloud deployments, the email address is [email protected]

2. SMTP is incorrectly configured (On-Premise only)

To check your SMTP settings, follow the SMTP Configurations (On-Premise) article.

3. Other issues

Check out these articles to learn how to check if the various email notifications are enabled and configured properly:

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