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Dashboard showing duplicate users
Written by Arick Disilva
Updated over a week ago

It can happen if the user is using a Hidden Agent and you have changed their email address on their profile. Teramind uses the email as part of the user's ID. So changing the email will create two users with two different IDs.

In such a case, please remove the user with the old email ID. To learn how to remove a user, check out this article: How to delete or restore an employee / user / computer?

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