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I am having issues with the firewall and proxy
I am having issues with the firewall and proxy
A
Written by Arick Disilva
Updated over a week ago

Possible Causes

  1. Firewall is blocking the server and/or port.

  2. UDP port is blocked.

Solution

  1. Make sure Teramind server/ports are not blocked by your firewall. To learn which server/IPs and ports you need to check and how, check out this article: How to check if Teramind IP addresses/hosts and ports are reachable.

  2. If Audio recording is enabled, Teramind Agent connects to the server on a random UDP ports in the range 1000-65535 to send the audio recordings. To disable using UDP ports, switch off Audio from the Teramind Dashboard:

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