FAQ
Frequently asked questions about installation, setup and other topics
By Arick1 author58 articles
- What payment options do you accept?
- Can I have more than one subscription under one account?
- What is the difference between annual and monthly subscription?
- What governs the terms of service and support?
- What kind of support SLA do you provide?
- How can I become a reseller, referrer, partner, dealer or distributor of Teramind?
- After an upgrade, will the enhanced features/reports be available immediately?
- How can I compare who is productive/who isn’t?
- Can Teramind be used for time tracking?
- How can I use Teramind to improve our process-driven metrics?
- How do I see what we are spending money on?
- Can we monitor calls for quality assurance (QA/SLA) purposes / can we listen in on Zoom calls?
- Are there different ways to understand idle time among employees?
- How can we see what time is wasted in meetings / what we can cut down on?
- Can I see which employees are high performers / low performers?
- Are employees able to track their time against projects?
- Popular Behavior Rules
- What is the difference between Teramind Starter, Teramind UAM, Teramind DLP and Teramind Enterprise?
- Is there any archive/backup feature in Teramind?
- Do you have access to our data?
- Is Teramind Cloud multi-tenant?
- Where is my data hosted? Can I choose a data center/geolocation?
- How much storage do I get with the cloud deployment option?
- What is the difference between Teramind Cloud, Teramind On-Premise and Teramind Private Cloud (Azure/AWS)?
- How secure is the data Teramind collects and stores in the cloud?
- How scalable is your solution?
- How often do you release your updates? What is your patch management policy?
- What type of encryption do you use for data at rest and data in motion?
- What is your fault tolerance/uptime/SLA?
- How much bandwidth does Teramind consume?
- Teramind Agent specifications and supported platforms
- What features are supported on Mac?
- What are the differences between the Revealed, Stealth and Standard Agents?
- How to use the Revealed Agent
- Do you support Linux? Can I install the Teramind Agent on Linux?
- What is the Teramind Agent?
- Is the Teramind Agent tamper-proof?
- Does the Teramind Agent support RDP? Can I remotely control a user’s computer?
- Which location / folder / directory is Teramind Agent installed on?
- How can I get access to the Stealth Agent?
- What is your data retention policy? How long is my data kept? How can I export my data?
- Does Teramind support Microsoft Entra ID (Azure AD)?
- Is the time on the employee schedule converted to the local time zone?
- How much storage do I need for screen recordings?
- How are times assigned? which clock does the agent/server use?
- Does Teramind support microSD cards?
- Is Teramind compatible with BitLocker encrypted drives?
- What is certificate pinning? Can Teramind monitor certificate pinned apps?
- Can Teramind monitor encrypted emails?
- What is the limit for API calls?
- Is Teramind Agent proxy-aware? Does it support HTTP/SOCKS/UDP proxy?
- How can I get a copy of the regular expressions used in the built-in classified data?
- How often does the Agent refresh its data? Can I change it?