Frequently asked questions about installation, setup and other topics
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How can I extend my trial period?
What payment options do you accept?
What is a Teramind endpoint? What is a Teramind user?
Can I have more than one subscription under one account?
What is the difference between annual and monthly subscription?
What governs the terms of service and support?
What kind of support SLA do you provide?
How can I become a reseller, referrer, partner, dealer or distributor of Teramind?
After an upgrade, will the enhanced features/reports be available immediately?
How can I compare who is productive/who isn’t?
Can Teramind be used for time tracking?
How can I use Teramind to improve our process-driven metrics?
How do I see what we are spending money on?
Can we monitor calls for quality assurance (QA/SLA) purposes / can we listen in on Zoom calls?
Are there different ways to understand idle time among employees?
How can we see what time is wasted in meetings / what we can cut down on?
Can I see which employees are high performers / low performers?
Are employees able to track their time against projects?
Popular Behavior Rules
What is the difference between Teramind Starter, Teramind UAM, Teramind DLP and Teramind Enterprise?
Is there any archive/backup feature in Teramind?
Do you have access to our data?
Is Teramind Cloud multi-tenant?
Where is my data hosted? Can I choose a data center/geolocation?
How much storage do I get with the cloud deployment option?
What is the difference between Teramind Cloud, Teramind On-Premise and Teramind Private Cloud (Azure/AWS)?
How secure is the data Teramind collects and stores in the cloud?
How scalable is your solution?
How often do you release your updates? What is your patch management policy?
What type of encryption do you use for data at rest and data in motion?
What is your fault tolerance/uptime/SLA?
How much bandwidth does Teramind consume?
Teramind Agent specifications and supported platforms
What features are supported on Mac?
What is the difference between the Revealed Agent and the Hidden Agent?
How to use the Revealed Agent
Do you support Linux? Can I install the Teramind Agent on Linux?
What is the Teramind Agent?
Is the Teramind Agent tamper-proof?
Does the Teramind Agent support RDP? Can I remotely control a user’s computer?
Which location / folder / directory is Teramind Agent installed on?
What is your data retention policy? How long is my data kept? How can I export my data?
Does Teramind support Azure AD?
Is the time on the employee schedule converted to the local time zone?
How much storage do I need for user session recordings?
How are times assigned? which clock does the agent/server use?
Does Teramind support microSD cards?
Is Teramind compatible with BitLocker encrypted drives?
What is certificate pinning? Can Teramind monitor certificate pinned apps?
Can Teramind monitor encrypted emails?
What is the limit for API calls?
Is Teramind Agent proxy-aware? Does it support HTTP/SOCKS/UDP proxy?
How can I get a copy of the regular expressions used in the built-in classified data?
How often does the Agent refresh its data? Can I change it?