Cloud Deployments
Type of Data | Standard Retention Policy Included with your subscription | Extended Retention (Compliance Bundle)* Optional add-on |
Media Data Video and Audio | 6 months | +6 months (12 months total) |
Telemetry Data Activity Logs & User Metadata | 18 month | +6 months (24 months total) |
*Compliance Bundle
For organizations requiring longer data storage for legal or internal requirements, Teramind offers a Compliance Bundle that extends your retention limits as mentioned in the table above.
If you require these extended retention periods, please contact your Customer Success Manager.
On-Premise/Private Cloud Deployments
Customers using On-Premise or Private Cloud deployments have the flexibility to implement their own custom data retention policies. You can specify exactly how long screen recordings and logs are kept based on your own storage capacity.
Managing Your Data Usage
Check out this article to learn how to delete certain data and manage your monitoring settings to minimize data capture.
Exporting Your Data
You can export screen recordings and most of the reports from Teramind. Check out these articles to learn how:
Additionally, you can use the Teramind API to export metadata for external use. On-Premise and Private Cloud customers also have direct access to their databases for raw data extraction.