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What is your data retention policy? How long is my data kept? How can I export my data?
What is your data retention policy? How long is my data kept? How can I export my data?
A
Written by Arick Disilva
Updated over a week ago

Teramind Cloud customers get six months of storage for screen recordings. Other data such as logs, user metadata, etc. are kept for as long as your account is active.

Longer data retention (in increments of six months, e.g., 12 months, 18 months, etc.) is available for an extra fee. Please contact your Customer Support Manager for more details.

You can delete time and screen recordings from the Time Tracking > Time Records, Time Tracking > Time Cards and Monitoring > Screen Snapshots reports.

Teramind On-Premise and Private Cloud customers can implement their own data retention policy. They can also specify how long the screen recordings are kept. Check out this article to learn how: How to change how long screen recordings are kept / auto delete recordings.

You can export screen recordings and most of the reports from Teramind. Check out these articles to learn how:

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