Vulnerabilities, updates and patch management are handled according to the ISMS guidelines, ISO 27001, Annex A.12.6.1 (Management of Technical Vulnerabilities).
Regular Agent updates are released several times a month while Platform/Server updates are released several times a year. The updates contains enhancements, bug fixes, and new features. With each release the customers get a notification, release notes and updated documentation.
The target for security event response time and trend is several hours. Target maximum delay of critical security updates (releases) or other corrective measures is less than 1 workday.
Platform/Server updates for Cloud deployments are automatic. On-Premise customers can update their server(s) from the Teramind Dashboard. Private Cloud customers can update the server(s) from their hosting provider’s portal. Depending on the configuration, Server/Platform updates can take from few minutes to several hours.
Agent updates can be done locally or remotely with SCCM / Group Policy / other remote deployment tools.