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Teramind Agent
Teramind Agent specifications and supported platforms
Teramind Agent specifications and supported platforms
A
Written by Arick Disilva
Updated over a week ago

Teramind comes with two types of agents: Revealed/Visible Agent and Hidden/Silent Agent. Check out this article to learn the difference between the two.

The table below shows the specification for the Teramind Agent including the platforms and sessions supported.

Supported Platforms

  • Microsoft Windows 8 and up (64-bit)

  • Microsoft Windows Server 2012 and up

  • macOS 14 (Sonoma), macOS 13 (Ventura), macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.15 (Catalina) and macOS 10.14 (Mojave) *

* At the moment, Teramind on Mac has limited functionalities. You can check out what features are supported on Mac here.

Sessions

  • Stand-alone workstation / server

  • Terminal server (RDS) *

  • Application / Session server

  • Citrix

  • VMware Horizon

* Ideally, terminal servers should have a maximum of about 30 users or less depending on the number of screens and monitoring settings. Otherwise you may have performance impact.

Load

Approximately 30 MB – 50 MB memory and 1-3% CPU utilization, depending on user activity and number of rules enforced.

Visibility

Hidden or revealed desktop agents available.

Deployment

  • Silent MSI

  • Deployment via Group Policy or SCCM

  • Dashboard-based silent remote installer

Bandwidth

Approximately 10 KB/s - 20 KB/s upstream depending on user activity level & number of screens. You can configure how much bandwidth is used and when from the monitoring settings.

Offline Monitoring

  • Only the Silent/Hidden Teramind Agent supports offline recording*. In case of network downtime, the agent will save all data locally, and continue to enforce policies and rules. Once the connection is re-established, the agent will upload the data to the server at a throttled pace. On average, the Agent uses approximately 1.5 GB per 160 hours of screen recording. This can vary due to multiple factors such as number or screens, resolution, framerate, color mode, if audio recording is enabled or not, user's activity level, etc. You can adjust the monitoring settings to reduce the storage requirements.

  • Both the Silent and Revealed Agents will enforce any policies and rules even when the network connection is disrupted.

  • By default, Teramind has a recording buffer of 24 hours. You can change the buffer settings or enable/disable offline recording entirely from the Monitoring Settings > Offline Recording.

*The Mac Agent has some limitations. Please see this article for more information.

Supported Emails Monitoring

  • Outlook (Desktop)

  • Outlook (Web)

  • Gmail

  • Yahoo Mail

  • Thunderbird

  • Sylpheed

  • Yandex Mail

Supported Browsers Monitoring

  • Chrome

  • Firefox

  • Microsoft Edge / Internet Explorer

  • Safari

  • Opera

  • Brave

Supported Instant Messengers Monitoring

  • Skype

  • Skype Web

  • Skype Business

  • Google Hangouts

  • WhatsApp Web

  • Slack

  • Slack Web

  • LinkedIn

  • Microsoft Teams

  • Microsoft Teams Web

  • Zoom Web

Supported Online Meetings/Conference Apps

  • 8x8

  • Zoom Desktop

  • Zoom Web

  • RingCentral

  • AirCall

  • Microsoft Teams

  • Webex

  • Webex Web

  • BlueJeans

Supported Social Media Monitoring

  • Facebook

  • LinkedIn

  • Twitter

Supported Cloud Drives Monitoring

  • Google Drive

  • Microsoft OneDrive

  • Dropbox

  • Box

Supported Languages

Interface / Localization:

  • English

  • Spanish

  • Japanese

  • Portuguese

  • Russian

  • Turkish

OCR:

  • English

  • Spanish

  • Dutch

  • Russian

  • Hebrew

  • Turkish

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