Teramind Agent specifications and supported platforms

Teramind comes with two types of agents: Revealed/Visible Agent and Hidden/Silent Agent. Check out this article to learn the difference between the two.

The table below shows the specification for the Teramind Agent including the platforms and sessions supported.

Supported Platforms	Microsoft Windows 8 and up (64-bit) Microsoft Windows Server 2012 and up macOS 14 (Sonoma), macOS 13 (Ventura), macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.15 (Catalina) and macOS 10.14 (Mojave) * * At the moment, Teramind on Mac has limited functionalities. You can check out what features are supported on Mac here.
Sessions	Stand-alone workstation / server Terminal server (RDS) * Application / Session server Citrix VMware Horizon * Ideally, terminal servers should have a maximum of about 30 users or less depending on the number of screens and monitoring settings. Otherwise you may have performance impact.
Load	Approximately 30 MB – 50 MB memory and 1-3% CPU utilization, depending on user activity and number of rules enforced.
Visibility	Hidden or revealed desktop agents available.
Deployment	Silent MSI Deployment via Group Policy or SCCM Dashboard-based silent remote installer
Bandwidth	Approximately 10 KB/s - 20 KB/s upstream depending on user activity level & number of screens. You can configure how much bandwidth is used and when from the monitoring settings.
Offline Monitoring	Only the Silent/Hidden Teramind Agent supports offline recording. In case of network downtime, the agent will save all data locally, and continue to enforce policies and rules. Once the connection is re-established, the agent will upload the data to the server at a throttled pace. On average, the Agent uses approximately 1.5 GB per 160 hours of screen recording. This can vary due to multiple factors such as number or screens, resolution, framerate, color mode, if audio recording is enabled or not, user's activity level, etc. You can adjust the monitoring settings to reduce the storage requirements. Both the Silent and Revealed Agents will enforce any policies and rules even when the network connection is disrupted. Offline Recording is not enabled by default. Once enabled, Teramind has a default recording buffer of 24 hours. You can change the buffer settings or enable/disable offline recording entirely from the Monitoring Settings > Offline Recording. The Mac Agent has some limitations. Please see this article for more information.
Supported Emails Monitoring	Outlook (Desktop) Outlook (Web) Gmail Yahoo Mail Thunderbird Sylpheed Yandex Mail
Supported Browsers Monitoring	Chrome Firefox Microsoft Edge / Internet Explorer Safari Opera Brave Yandex
Supported Instant Messengers Monitoring	Skype Skype Web Google Chat WhatsApp Web Slack Slack Web LinkedIn Microsoft Teams Microsoft Teams Web Webex Webex Web Zoom Web
Supported Online Meetings/Conference Apps	8x8 Zoom Desktop Zoom Web RingCentral Google Meet AirCall Microsoft Teams Webex Webex Web BlueJeans
Supported Social Media Monitoring	Facebook LinkedIn Twitter
Supported Cloud Drives Monitoring	Google Drive Microsoft OneDrive Dropbox Box
Supported Languages	Interface / Localization: English Spanish Japanese Portuguese Russian Turkish OCR: English Spanish Dutch Russian Hebrew Turkish

How does Teramind work?

What is the Teramind Agent?

How to set up Teramind for remote work

Mac Agent 1.242 (2023-07-11)

Mac Agent 1.241 (2023-07-05)