Teramind

I am receiving an over the licensed amount message

Cannot view / save attachments from the Emails report

Live Montage widget shows ‘Session Locked’ / Cannot view screen on Live Montage

Video / screen recordings aren't captured

Issues with audio recording

I am unable to uninstall the Agent

Agent remover shows the error message, 'Teramind Agent removal failed'

Issue: Error message 0x80070643 when trying to uninstall the Teramind Agent

Browser shows ‘Your connection is not secure’ warning

How to address Teramind Agent installation failures

'License key is invalid' warning after rebuilding the server (On-Premise / Private Cloud)

Mac: Some features/reports/rules aren't working

How to collect the Teramind Agent logs

How to collect the Windows crash dumps

How to check / enable / disable Teramind Quick Web Proxy

Certificate-based login authentication isn't working

After changing the hostname users are still redirected to the old IP address, cannot update the SSO Callback URL

Notification emails / daily digests / scheduled reports aren't delivered

Quick Web Proxy not working due to IPv6

Teramind isn't recognizing browser URLs, cannot classify websites

I did not receive my sign up confirmation / welcome email

I am receiving 404 error when trying to download the Teramind Agent.

Agent installer shows error message, 'RunDLL: There was a problem starting...'

Agent installer shows error message, 'This installation package could not be opened'

The Revealed Agent keeps disconnecting

Mac: Installation fails with error message

Mac: The Revealed Agent isn't launching after update

Mac: Teramind isn't monitoring the correct user or showing duplicate users

Mac: Video / screen recordings aren't captured

Mac: Websites aren't monitored

I am having issues with the firewall and proxy

How to check if Teramind IP addresses/hosts and ports are reachable

How to diagnose network connectivity issues

Employee showing offline / computer not reporting / missing users / missing computers

I am getting an access denied message

I am getting too many email notifications from Teramind

Dashboard showing duplicate users

Arick Disilva

Troubleshooting

Teramind Home

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.