Troubleshooting
I am receiving an over the licensed amount message
Cannot view / save attachments from the Emails report
Live Montage widget shows ‘Session Locked’ / Cannot view screen on Live Montage
Video / screen recordings aren't captured
Issues with audio recording
I am unable to uninstall the Agent
Agent remover shows the error message, 'Teramind Agent removal failed'
Issue: Error message 0x80070643 when trying to uninstall the Teramind Agent
Browser shows ‘Your connection is not secure’ warning
How to address Teramind Agent installation failures
'License key is invalid' warning after rebuilding the server (On-Premise / Private Cloud)
Mac: Some features/reports/rules aren't working
How to collect the Teramind Agent logs
How to collect the Windows crash dumps
How to check / enable / disable Teramind Quick Web Proxy
Certificate-based login authentication isn't working
After changing the hostname users are still redirected to the old IP address, cannot update the SSO Callback URL
Notification emails / daily digests / scheduled reports aren't delivered
Quick Web Proxy not working due to IPv6
Teramind isn't recognizing browser URLs, cannot classify websites
I did not receive my sign up confirmation / welcome email
I am receiving 404 error when trying to download the Teramind Agent.
Agent installer shows error message, 'RunDLL: There was a problem starting...'
Agent installer shows error message, 'This installation package could not be opened'
The Revealed Agent keeps disconnecting
Mac: Installation fails with error message
Mac: The Revealed Agent isn't launching after update
Mac: Teramind isn't monitoring the correct user or showing duplicate users
Mac: Video / screen recordings aren't captured
Mac: Websites aren't monitored
I am having issues with the firewall and proxy
How to check if Teramind IP addresses/hosts and ports are reachable
How to diagnose network connectivity issues
Employee showing offline / computer not reporting / missing users / missing computers
I am getting an access denied message
I am getting too many email notifications from Teramind
Dashboard showing duplicate users