- Issue: I did not receive my sign up confirmation / welcome email
- How to address Teramind Agent installation failures
- I am receiving 404 error when trying to download the agent.
- Agent installer shows error message, 'RunDLL: There was a problem starting...'
- Agent installer shows error message, 'This installation package could not be opened'
- Issue: Revealed Agent keeps disconnecting
- Mac Agent Installation Issues
- Mac Revealed Agent not launching after update
- Mac Issue: Teramind not monitoring the correct user or showing duplicate users
- Mac Issue: Video not captured
- Mac Issue: Websites not monitored
- Firewall and proxy issues
- How to check if Teramind IP addresses/hosts and ports are reachable
- How to diagnose network connectivity issues
- Employee showing offline / computer not reporting / missing users / missing computers
- I am getting an access denied message
- I am getting too many email notifications from Teramind, how do I turn this off?
- Email notifications issues
- Dashboard showing duplicate users
- Cannot view / save attachments on the Emails BI report
- Live Montage widget shows ‘Session Locked’ / Cannot view screen on Live Montage
- Video not captured
- Video recording missing (On-Premise)
- Issues with audio recording
- Issue: Cannot uninstall the Agent (Windows)
- Agent remover shows the error message, 'Teramind Agent removal failed'
- Issue: Error message 0x80070643 when trying to uninstall the Teramind Agent
- Browser shows ‘Your connection is not secure’ warning
- Issue: Over the licensed amount message
- License key is invalid warning after rebuilding the server (On-Premise / Private Cloud)