• Issue: I did not receive my sign up confirmation / welcome email
• How to address Teramind Agent installation failures
• I am receiving 404 error when trying to download the agent.
• Agent installer shows error message, 'RunDLL: There was a problem starting...'
• Agent installer shows error message, 'This installation package could not be opened'
• Issue: Revealed Agent keeps disconnecting
• Mac Agent Installation Issues
• Mac Revealed Agent not launching after update
• Mac Issue: Teramind not monitoring the correct user or showing duplicate users
• Mac Issue: Video not captured
• Mac Issue: Websites not monitored
• Firewall and proxy issues
• How to check if Teramind IP addresses/hosts and ports are reachable
• How to diagnose network connectivity issues
• Employee showing offline / computer not reporting / missing users / missing computers
• I am getting an access denied message
• I am getting too many email notifications from Teramind, how do I turn this off?
• Email notifications issues
• Dashboard showing duplicate users
• Cannot view / save attachments on the Emails BI report
• Live Montage widget shows ‘Session Locked’ / Cannot view screen on Live Montage
• Video not captured
• Video recording missing (On-Premise)
• Issues with audio recording
• Issue: Cannot uninstall the Agent (Windows)
• Agent remover shows the error message, 'Teramind Agent removal failed'
• Issue: Error message 0x80070643 when trying to uninstall the Teramind Agent
• Browser shows ‘Your connection is not secure’ warning
• Issue: Over the licensed amount message
• License key is invalid warning after rebuilding the server (On-Premise / Private Cloud)