How to Set Up Teramind for Remote Work

Introduction

Organizations can use Teramind’s all-inclusive remote work monitoring software to track time and engagement of work-from-home employees, consultants, freelancers, independent contractors and even third-party vendors. You can manage projects, reduce expenses and ensure overall productivity of a dispersed team as if they were in your office. Additionally, Teramind’s automated Policy & Rules Engine ensures you can enforce security best practices across your remote endpoints and servers. Your organization will be defended from theft, sabotage, and other threats both intentional and accidental.

With Teramind’s remote work monitoring you can:

  • Monitor virtually all remote user activity and behavior;
  • Manage schedule, track time, projects, tasks, and expenses;
  • Measure and optimize productivity;
  • Enforce security policy and rules to protect remote computers.

In this article, we will discuss Teramind’s remote work monitoring features and how to use them.

Measure Remote Worker Productivity

Teramind’s productivity tools let you track and analyze the productivity & performance of your workforce including your remote workers. With the BI REPORTS > Productivity report, you can view aggregated summaries or drill down for specifics on everything from projects to tasks, activity level, idle time, and more. You can also conduct trend analysis such as remote vs. on-site work performance, activity level vs. productivity, etc. 

You can use the CONFIGURE > Productivity Profiles to configure what websites and apps are productive/unproductive and then track employee use of those sites/apps.

Measure_Remote_Worker_Productivity.png

You can even create policies and rules from the BEHAVIOR > Policies screen to limit unproductive behavior and provide real-time feedback. For example, set a time limit on social media usage or warn users with a pop-up when they have been idle for too long.

Useful Resources:

Remotely Deploy and Manage the Teramind Agent Installation

Teramind makes it easy to remotely deploy the agent on multiple computers at once. You can then manage the users and computers such as enable/disable monitoring,  update the agent, or uninstall it from the central dashboard. Any configurations, policies, and rules you implement can be sent to the agent in real-time. If you are using the Cloud version of Teramind, the agents on the remote computer can be configured to update automatically - saving you a lot of time and hassle.

Remotely_Deploy_and_Manage_the_Teramind_Agent_Installation.png

There are various ways you can remotely deploy the agent:

  • Using the built-in Remote Agent Installation dashboard (which also supports Active Directory LDAP), PSEXEC, and WMI modes;
  • GROUP Policy Object;
  • Microsoft System Center Configuration Manager (SCCM/SCOM) Tool.

For more information and step-by-step instructions for each of these deployment methods, check out the links under the Useful Resources section below.

i

Semi-Remote Deployment

If you do not want to use these remote deployment features, you can offload the work to the remote users. You can invite them to install the agent themselves. You can do that when adding a new employee from the EMPLOYEES screen.

Useful Resources:

Use the Revealed Agent for Privacy and Transparency

The Revealed Agent lets you monitor employees non-obtrusively and transparently without interfering with their privacy. This is perfect for tracking remote employees, contractors, and freelancers. You can use this agent to allow remote users to manage their own tasks and work-time. Work-from-home employees can then decide which ones of their computer activities will be part of the work hours vs. personal time.

Use_the_Revealed_Agent_for_Privacy_and_Transparency.png

With the Revealed Agent, you can build a self-managed remote team, enable a culture of trust and offer them a flexible work environment. 

Useful Resources:

Use the Hidden Agent with Two Accounts

If you do not want to use the Revealed Agent, you can create two user accounts on the user’s computer. Then set up one to be monitored by the Hidden/Stealth Agent and leave the other account for the user’s personal use. Ask the user to log in to the monitored account whenever they are working. This way, you get the benefits of the Hidden/Stealth Agent (e.g. continuous monitoring, automated task assignment, etc.) and still comply with any privacy requirements.

Useful Resources:

Track Remote Employee Time and Tasks without Installing the Agent

If you just want to track the login, task, attendance, and worktime of a remote user without monitoring their computer activities, you have two options:

Time Tracking Using the Web Clock-In Feature

You can access it through: EMPLOYEES > select an employee > Edit Profile > ACCOUNT INFO tab:

Note that, you have to enable both the User can login to Teramind Dashboard and User can clock in and out using Web interface options.

Time_Tracking_Using_the_Web_Clock-In_Feature.png

Time Tracking Using the Mobile Apps

Teramind iOS Time Tracker App

Teramind Tracker App for iOS allows employees to clock-in/clock-out from their Apple devices. You can also allow them to track their work time, task assignments, and project progress. The app automatically syncs with the management dashboard so a manager and supervisor can track the employees' time and productivity from a central location.

Teramind_iOS_Time_Tracker_App.png

Teramind Android Time Tracker App

Similar to its iOS counterpart, Teramind Tracker App for Android is a tool that helps employees track their work time. A user can select which task they are going to be working on, click Start, and log time. The hours are logged and reflected on the Teramind Dashboard.

Teramind_Android_Time_Tracker_App.png

Useful Resources:

Install the Agent on a Terminal Server / Session Host / VDI

A Terminal Server is a server where multiple users can log in and work simultaneously. For example, a Windows Server configured with Remote Desktop Services is a Terminal Server. Teramind Agent can be installed on such a server to monitor all users on it keeping out of your internal network and repositories. You can apply security policies, access control, etc. for all users on the server. And, in case of an incident take control of the server with the Remote Control feature.

Install_the_Agent_on_a_Terminal_Server-Session_Host-VDI.png

Teramind is also a complete solution for XenApp or XenDesktop session recording. As a drop-in replacement for SmartAuditor, Teramind provides visual screen recording for all Citrix sessions, as well as indexing all user activity metadata. Organizations can use Teramind this way to monitor users and jump gateways.

i

Licensing for Terminal Server/Multiple Users 

If you are a Teramind On-Premise/Private Cloud customer, you will need to buy a separate Terminal Server License anytime you use Windows Remote Desktop Services/Terminal Services. Also, note that adding extra users on a Cloud deployment will add to your licensing cost.

Useful Resources:

Use Remote Desktop Control for Security and Training

Teramind’s Session Player allows you to view a remote user’s desktop live (if the user is online) or view their previous recorded sessions. With the Live Mode, the Session Player turns into a fully functional remote desktop client. You can view a real-time stream of the user’s desktop, take remote control of it, freeze input or lock out the user.

Use_Remote_Desktop_Control_for_Security_and_Training.png

There are three special buttons available on the Live Mode (near the top-right corner of the Session Player). Using which you can control the remote user’s desktop:

Invoking the Task Manager (Windows)

Use the Warning mceclip1.png button to send the CTRL+ALT+DEL command to the user’s computer. This will bring up the Windows Task Manager screen, where you can access options to change the account password, switch a user, etc.

Freezing User Input

Use the Padlock mceclip2.png button to freeze/unfreeze the user’s input. When the input is frozen the user will not be able to use their keyboard or mouse. 

Remote Control

Use the Remote-Control mceclip3.png button to take full control of the user's computer. This works like a regular RDC (Remote Desktop Connection) session.

i

Activating the Live Mode

Note that, the Live Mode is available only when a user is online. If the indicator shows Orange, then you are already live. If you can see the Live indicator but it is not Orange and you know the user is online, click the indicator to activate the Live mode.

Useful Resources:

Enable Offline Monitoring

Teramind can monitor activity and enforce admin policies and rules even when the user is offline. However, note that the Revealed Agent has some limitations and restrictions on how the offline monitoring and rule enforcements take place:

  Revealed/Visible Agent Hidden/Silent Agent
Offline Recording Not supported. Supported (on Windows only).
Offline Policy & Rules Enforcement Supported. However, the user has to be on an active session when the network connection is disrupted. Supported.

By default, Teramind has a recording buffer of 24 hours (that is also the maximum limit of the buffer). You can change this setting or enable/disable offline recording entirely from the Monitoring Settings > OFFLINE RECORDING screen:

Enable_Offline_Monitoring.png

Useful Resources:

Monitor Network Activity and Create Network Rules

All remote users connected to your business network can be monitored by the Teramind Agent. Using the MONITORING > Network Monitoring report, you will be able to see the remote user’s: Identity, Computer/Domain, Time, Exact IPs and Ports, Protocol, etc.

Monitor_Network_Activity_and_Create_Network_Rules.png

You can also create Network-based rules to generate alerts when suspicious remote user activity is detected. A few examples include:

  • Repeated connection attempts;
  • Initiation of specific root processes, or console commands (e.g. telnet, netsh, route);
  • Connections to suspicious IPs or ports;
  • Login sessions at abnormal hours;
  • Access to/from a list of IPs or IP range, etc.

Useful Resources:

Other Resources

Here are some op-eds, guest articles and Teramind blog posts that cover remote work related topics:

Was this article helpful?
0 out of 0 found this helpful