Monitoring reports are individual activity reports for all the system objects (i.e. Websites, Apps, Network) tracked by Teramind.

The data is usually displayed in a tabular format, but some reports may also have a trend graph near the top of the report. The reports can be viewed for a select date range. They can be searched; filtered by employees, departments or computers; exported as PDF/CSV files or scheduled to be delivered to email accounts at regular intervals. Each report screen also has its own setting you can use to configure it for your needs.

Note that, not all reports are available in all Teramind offerings. The table below shows which reports are available on what product:

1. To access a monitoring report, hover your mouse over the MONITORING menu, then

2. Select a report from the sub-menu:

1. Each monitoring report screen has a dates-selector at the top-left corner. Click the dates-selector.

2. Select a start date and an end date from the dates-selector window.

3. Click the APPLY button.

4. You can also select one of the pre-defined date-sets (i.e. Today, Yesterday, Last 7 Days, etc.) from the left of the dates-selector window without having to select the start/end dates.

Some of the report columns are sortable (i.e. Date/time, Employee, etc.). Click on such a column’s title/header to toggle its sorting by Ascending or Descending order.

You can search for an item (i.e. activity, application name, website, document) in the monitoring reports. Note that, some reports (i.e. Screen Snapshots) do not have any Search option.

1. Each report screen has a Search bar near the top-right corner. Type your text and click the Search button or press Enter.

You can export a monitoring report in PDF or CSV format. Note that, some reports (i.e. Screen Snapshots) do not have any export option.

If you do not see the PDF/CSV export buttons, and you are a department manager, this means the DISALLOW MANAGERS TO SEE AND EXECUTE EXPORTS option is enabled under Settings > Security > Access to exported data. Please contact your admin to turn it on.

1. Click the PDF export button or the CSV export button near the Search bar at the top-right corner to export the report in those formats. You will see a message that the report is queued for export. Once the report is ready you will see a download message like below:

2. Click the message to download the report.

You can schedule the report to get delivered daily to selected email addresses from the Report Settings window. See below to learn how.

You can change which columns to Show/Export and the Daily Export settings for each monitoring report independently. Note that, some reports (i.e. Screen Snapshots) do not have any Settings/Export options.

1. Click the Cog Wheel button to access the report’s settings window.

2. Click the COLUMNS tab to change which columns are displayed (Active grid columns) and which of them are exported (Active export columns).

3. Click the DAILY EXPORT tab to change which columns will be exported.

4. You can also turn on the Enable Auto-Export feature for a scheduled delivery of the report.

5. EXPORT PERIOD will let you define how long exported data will be for. Daily reports will be sent every day with data for a single day only. Weekly reports will contain the last 7 days and sent on an everyday basis too.

6. You can specify the EXPORT DAYS (daily/weekly reports) or EXPORT DAY OF MONTH (monthly reports). Note that, for the daily/weekly reports, the auto export will happen only on the selected days of the week (Sun-Sat). For the monthly reports, you can specify exact day when auto export should happen. For this type of report, it will contain data from the same day (including) in previous month to export day (exclusive).

7. You can select PDF or CSV from the EXPORT FORMAT.

8. You can specify who will receive the reports in the EXPORT TO EMAIL(S) field. You can specify multiple email recipients.

Most of the monitoring reports have a set of common filters that let you narrow down the number of items displayed. You can filter by employees, departments, computers, etc. Additionally, each report also has its own content-specific filters. For example, the Emailing Monitoring Report has filters for mail directions, email clients, presence of attachments, etc.

1. Report filters are usually located on the second row of the screen, at the top-right corner.

2. Reports which have a graph/chart may also have additional filters. These are usually located on top of the chart, at the top-left corner. For example, the File Transfers Monitoring Report has filters for the chart to compare two different file activities.

You can access a user’s desktop session live or view records of their past sessions.

1. Wherever you see the Movie Camera icon, click it to access the Session Player. Usually, the icon is displayed on the Date/time column of a report or on a dashboard widget.

You can create and save your own custom report. To do so, go to one of the Monitoring Reports. Configure the filters or settings the way you want it, then do the following:

1. Click the Dot Menu near the top-right corner of the Dashboard. A pop-up menu will appear.

2. Click the Save as button to save the report. The report will show up on the main MONITORING menu under Saved reports.

1. Open your custom/saved Monitoring Report. Click the CONVERT TO BI button at the top. This will create a custom BI Report with widgets that show the same data as your Monitoring Report. Any filters you applied to your Monitoring Report will be preserved on the BI Report. See the Custom BI Reports section for more information.

1. Click the MONITORING menu. A list of monitoring reports will appear.

2. Scroll down until you see Saved reports. Under it, you will see all your saved reports. Click the small X button at the right side of a saved report to delete it.

1. Click the Dot Menu near the top-right corner of the Dashboard. A pop-up menu will appear.

2. Click the Print button to print the report.

Teramind’s advanced OCR feature allows you to discover on-screen text from the screen recordings. The OCR engine continuously captures, indexes, and analyses a user’s screen recordings using machine learning and sophisticated pattern recognition algorithms. With OCR, you can quickly search for textual information even inside images or videos, build powerful rules, or conduct forensic investigation easily.

To conduct an OCR search, do the following:

1. Click the pull-down menu in-front of the search bar near the top-right corner of the screen (or at center of the screen if you are using the OCR report for the first time). Select a search type from the list. You can conduct four types of OCR searches:

2. Enter your search criteria and press Enter or click the Search button.

3. Optionally, you can use the second search box (Search apps/websites) to further narrow down the results.

OCR snapshots show a still picture of the screen where OCR located a search term. To access the snapshot, do the following:

1. Click the Still Camera icon on the Date / time column to view the OCR snapshot for the searched item at a specific date and time. The OCR snapshot window will pop-up.

2. On the OCR snapshot window, you will be able to see the user’s desktop with the areas highlighted in semi-transparent Yellow color where the OCR text was detected.

The Web Pages & Applications report shows all the application processes run by the users and the web pages they have visited. In addition to the common report filters, you can view the report by individual website/app or aggregate the items by similar apps/websites.

1. Click the AGGREGATE button near the top-right corner of the screen to turn it on or off. When aggregation is turned on, the report will aggregate similar web pages and apps together and the report columns will change to Process/URL, Duration, Agents (users) and Applications.

1. Click the SHOW IDLE TIME button to see idle times on the applications/websites.

The Console Commands monitoring report tracks any console/terminal commands executed by a user or an application from the command line. The report shows: Date time, employee, computer, username, PID (program ID), the executed command and how long the program had been running.

Console Commands can be useful to keep an eye on privileged users (system admins, power users, etc.) as these commands are often used to execute system-level applications and scripts. In the wrong hands, such commands can be dangerous and need oversight.

The Email monitoring report tracks all emails being sent or received including information about the senders, recipients, email subject, and body. The system can also save a copy of outgoing attachments (see the note below). All the email records are indexed so you can search for information related to the email actions, preventing security compromises and sensitive data from being transferred out of a system.

The report has a chart you can use to compare between the volumes of incoming and outgoing emails.

The software covers all email platforms, such as Outlook (web & desktop), Gmail, Yahoo, Yandex, and more.

1. The first icon on the Date/time column shows if it’s an incoming or outgoing mail.

2. The second icon on the Date/time column shows what email client was used, for example Outlook, Gmail, Yahoo Mail, etc.

1. To view the email content, click the Envelope icon. A pop-up window will open.

2. If there are any attachments (and you have enabled attachment captures on the Email Monitoring Settings) then, you can click on the attachment(s) to download them.

3. You can save a copy of the email by clicking the SAVE AS PDF button or print it with the PRINT EMAIL button.

1. If there are any attachments (and you have enabled attachment captures on the Email Monitoring Settings) then, you can click on an attachment to download from the Attachments column. Note: you can also save an attachment from the email view window (See the Viewing / Saving / Printing Email Contents section above).

Use the File Transfers report to monitor all file transfer activity on the local drives, external drives (such as USB drives), network, and even Cloud files. The report shows file action (access, write, upload/download, etc.), the source (i.e. local disk, network), the full path of the file, file name, extension, and what application initiated the file operation. File transfer monitoring helps prevent unauthorized access to sensitive files.

The report also has a chart you can use to compare between two file activities such as Upload vs. Download.

You can use the Online Meetings report to monitor online meeting activities for apps such as Zoom, Webex, AirCall, Microsoft Teams, BlueJeans, 8x8, RingCentral, etc. The report shows employee/computer, when the meeting took place, duration, app, direction (incoming/outgoing), and participants. If you have enabled screen recording and/or audio recording from the monitoring settings screen, you will be able to view and/or hear the meetings by clicking the Camera icon.

The Instant Messaging monitoring report helps you track any chat conversation, whether on the web or in-app. It can track Google Chat, Skype Web, Skype Desktop, Slack, etc. You can monitor incoming and outgoing messages and group chats.

The report shows the source, participants, number of messages, and the first line of the message. You can view a full copy of the conversation and export it as a PDF or CSV file.

1. To view the messaging content or conversations, click the Envelope icon. A pop-up window will open:

2. If more than one agent participated in the conversation, you can use the AGENT FILTER drop-down list to view a selected agent’s conversation only.

3. Click the PDF/CSV download buttons to save the whole conversation as a PDF/CSV file.

4. Click the LOAD OLD MESSAGES button to view older messages.

The Social Media monitoring report lets you track popular social media platforms such as Facebook, Twitter, and LinkedIn. You can track new comments, edit comments, new posts, and edit posts activities.

The report shows the source, action (post, comment etc.), name of any attachments being shared and the actual message.

The Keystrokes monitoring report shows all the keystrokes entered by the users. In addition to regular keys, you can monitor the clipboard operations (copy/paste), use of special keys such as the Print Screen button, hidden symbols (i.e. Space, Delete), etc. All the keys are captured, regardless of the user’s selected language.

Keylogging provides a wide range of insight into a user’s behavior. For example, you can detect if an employee is using unprofessional language with a customer; if someone is taking screenshots of an important document (with the likely intention of stealing information); a user repeating easy to guess passwords (hence, creating a security risk), etc.

1. Click the HIDE SYMBOLS button on the top right corner to show/hide symbols like the <Space>, <Control+C>, function keys, etc.

The Searches monitoring report lets you track what the users are searching for on sites like Google, Bing, YouTube, ChatGPT, etc.

The Printing monitoring report tracks all documents sent to the local or network printers. You can view or print a copy of the document or save it as a PDF file. The report shows the name of the document, printer, computer, and user.

Monitoring employee print logs helps you reduce printing waste. It’s also prevents data leaks over hard copies.

1. Click the document link under the Document column. A window will pop-up.

2. From the pop-up window, you can print a selected page, all pages, or save the document as a PDF file.

The Screen Snapshots monitoring report allows you to have a quick glance over users’ desktops. You can choose multiple users or computers to view.

1. By clicking a snapshot image, you can view a session recording of the user’s desktop. Check out the Session Player section for more information about session recordings and playback.

2. Under each snapshot, you will see the Task the user is working on and their activity level (in percentage). You can also quickly identify how a user is performing by taking a look at the color of this area:

Timeslots may show different types of previews/thumbnails depending on the task/time or screen recording availability:

There are two ways you can add time from the Snapshots list.

1. You can quickly add time to an empty slot by hovering over it and clicking the + ADD TIME button. A pop-up window will appear:

2. Select a user (you need to select a user if you are viewing the screenshots for a computer that has multiple users).

3. Select a task.

4. Drag the two sliders to set the start and end times.

5. Click the ADD TIME button to add the time.

1. Click the ADD/REMOVE TIME button located near the top-right corner of the report. A pop-up window will appear:

2. Select a user (you need to select a user if you are viewing the screenshots for a computer that has multiple users).

3. Select a task.

4. Drag the two sliders to set the start and end times.

There are two ways you can remove time and/or screen recordings from the Snapshots list.

1. You can quickly delete time/screen records by hovering over a time slot and clicking the X button. Depending on the time slot, you might see one of the 4 pop-up windows:

1. Click the ADD/REMOVE TIME button located near the top-right corner of the report. A pop-up window will appear:

2. Drag the two sliders to set the start and end times.

3. Click the REMOVE TIME button. You will see a pop-up window:

4. Select from one of the options:

The Sessions monitoring report shows an immutable log of all user sessions including: Time Started, Time Finished, Duration, Work Time, Employee, Computer (to which a remote user is connected to), Source Computer (from which a remote user connected from), and the IP. You can also view a trend graph for the sessions.

The Network Monitoring report allows you to monitor network traffic from all applications and users connected to the internet, identify their locations, time and the exact IPs and ports used for the connections. Additionally, administrators can measure the amount of bandwidth used by employees and the specific computers used to establish the network connections.

The report shows detailed information for each network activity such as, the application processes/URLs, agents (users), duration of a network session, amount of information sent or received, number of connections, ports, and the protocols used (i.e. TCP, UDP, HTTPS).

Monitoring your company’s networks can give you insights into your network and detect potential signs of danger or abuse. For example, you can detect sudden spikes in network usage indicating potential intrusion attempts. Or, you can discourage unproductive activities such as online shopping or social media browsing. Or, you can monitor video streaming sites to reduce unnecessary use of network traffic or bandwidth.

1. Click the AGGREGATE button near the top-right corner of the screen to turn it on or off. When aggregation is turned on, the report will group similar application processes/URLs together and the report columns will change to: Process/URL, Agents, Duration, In, Out, and Connection count.

1. By default, HTTPS (SSL) connections aren’t shown on the report. To show/hide HTTPS connections, click the SHOW HTTPS button near the top-right corner of the screen.

2. An extra column named ‘Hostname’ will be added to the table. The Dest. Port will also change to indicate if a connection is on an HTTPS port.

The Camera Usage report allows you to view detailed information about the camera (e.g., webcam) usage statistics by the users. It displays information such as: Employee, Computer, Duration, Time Started (when the camera was activated/started), Time Finished (when the camera was deactivated/stopped), Name (name of the camera/webcam), and Application (in which app the camera was used):