What features are supported on Mac?

i

At the moment, Teramind on Mac has limited functionalities and are only supported on macOS 13 (Ventura), macOS 12 (Monterey), macOS 11 (Big Sur), macOS 10.15 (Catalina) and macOS 10.14 (Mojave).

To take advantage of all the supported features, please upgrade to the latest version of the software. More information about the latest version of the Agent and Platform can be found on the Release Notes section.

Summary

Currently, Teramind on Mac supports the following features:

  • Agent - Both the Revealed and Hidden Agents are available on Mac. Please see the Details section below.
  • Monitoring - Limited: Applications, Web Pages (Chrome only), Screen, Keystrokes, Printer and Network activities). Please see the Details section below.
  • Behavior Policies and Rules - Limited: Applications, Keystrokes, Printing, Networking. Only Warning, Block and Lock Out User actions are supported. Please see the Details section below.
  • OCR (Optical Character Recognition)
  • Employees Report - The Select action > Lock/Unlock doesn't work on Mac.
  • Productivity Reports
  • Computer Report
  • View Recording and Playback (Session Player)
  • Remote Desktop Control - Available via the Session Player.
  • System Log
  • Configurations - i.e., Department, Schedule, Access Control.
  • Monitoring Settings - i.e., creation of monitoring profiles, privacy settings etc.

The following features aren’t supported:

  • Console Commands Monitoring
  • Emailing Monitoring
  • File Transfer Monitoring
  • Instant Messengers Monitoring
  • Social Media Monitoring
  • Search Monitoring
  • Audio Recording
  • Alerts Report
  • Risk Analysis
  • Offline Recording

Details

Agent

mceclip6.png

It makes it easier for the end user to adapt if they switch from one agent to another. Please check out  the How to use the Revealed Agent to learn more.

Monitoring

Screen

With the Screen monitoring on, you can record user desktops and view them from the Monitoring Reports > Screen snapshots, from the Dashboards (e.g., Live Montage/Latest Snapshots widgets), and from anywhere you can launch the Session Player (by usually clicking the mceclip1.pngcamera icon). You can also conduct OCR search and remote control the user's computer.

mceclip2.png

You can toggle the Screen monitoring on/off or configure more detailed settings from the Monitoring Settings:

mceclip2.png

mceclip3.png

At the moment, the following settings under the Monitoring Settings > mceclip5.png are available:

Please check out the Monitoring Settings > Editing Screen Settings section on the User Guide to learn more about these settings.

Applications

You can monitor which apps are being used on reports such as BI Reports > Applications & Websites, on the Dashboards (e.g., Online Employees widget), etc.:

mceclip0.png

You can toggle the Applications monitoring on/off or configure more detailed settings from the Monitoring Settings:

mceclip0.png

mceclip1.png

At the moment, the following settings under the Monitoring Settings > mceclip5.png are available:

  • MONITOR ONLY THESE APPLICATIONS
  • SUSPEND MONITORING WHEN THESE APPLICATIONS ARE USED
  • SUSPEND KEYSTROKE MONITORING WHEN THESE APPLICATIONS ARE USED
  • TRACKING DAYS AND TIME (Also know as the Monitoring Schedule)

Please check out the Monitoring Settings > Editing Applications Settings section on the User Guide to learn more about these settings.

Websites

You can monitor which websites the users are visiting and view their activities on reports such as BI Reports > Applications & Websites, on the Dashboards (e.g., Online Employees widget), etc.:

mceclip0.png

You can toggle the Printed Docs monitoring on/off or configure more detailed settings from the Monitoring Settings:

mceclip4.png

Note that:

  • At the moment, only the TRACKING DAYS AND TIME (Also know as the Monitoring Schedule)
  • under the Monitoring Settings > mceclip5.png is available.
  • Only websites accessed through the Chrome browser are monitored.

Printed Docs

You can monitor which documents are being printer by the users on reports such as BI Reports > Printing. You can also view captured documents:

mceclip8.png

You can toggle the Printed Docs monitoring on/off or configure more detailed settings from the Monitoring Settings:

mceclip6.png

mceclip9.png

At the moment, the following settings under the Monitoring Settings > mceclip5.png are available:

  • MAXIMUM CAPTURE DOCUMENT SIZE (PAGES)
  • EXCLUDED PRINTER NAME (REGEXP)
  •  CAPTURE ACTUAL DOCUMENT
  • TRACKING DAYS AND TIME (Also know as the Monitoring Schedule)

Please check out the Monitoring Settings > Editing Printed Doc / Printer Settings section on the User Guide to learn more about these settings.

Keystrokes

You can monitor keystrokes entered by the user on any app or websites on reports such as BI Reports > Keystrokes, on the Dashboards (e.g., Keystroke Log widget), etc.:

mceclip3.png

You can toggle the Keystrokes monitoring on/off or configure more detailed settings from the Monitoring Settings:

mceclip4.png

Note that:

  • At the moment, only the TRACKING DAYS AND TIME setting under the Monitoring Settings > mceclip5.png is available.
  • Only websites accessed through the Chrome browser are monitored.

Network

You can monitor TCP/IPv4-based network connections on macOS 11 (Big Sur) and later. You will be able to see the users' network activities under the Monitoring > Network Monitoring report:

mceclip2.png

mceclip1.png

Note that:

  • At the moment, the setting under the Monitoring Settings > mceclip5.png have no affect. The network monitoring is turned on by default and cannot be turned off.
  • This feature isn't available on macOS 10.15 (Catalina) or older versions.
  • At the moment, only the TCP/IPv4 protocol can be monitored.

Behavior Policies & Rules

Applications

Agent support for the Applications Activity-based rules are now available.

You can create a Applications rule by clicking the the ADD RULE FOR THIS POLICY button on the Behavior > Policies screen:

mceclip0.png

Here are a few things to note:

  • The rule currently supports only the Application Name condition.
  • Only the Block, Warn and Lock Out User rule actions are supported at the moment. Note that the rule actions may behave slightly differently on Mac. Please see the Rules Guide > Defining Rule Actions to learn more.
  • Rule violation events will be captured on the BI Reports > Behavior Alerts, Monitoring > Webpages and Applications and other relevant reports.

Please see the Rules Guide >Activity Rules: What Activities Can You Detect? > Applications section to learn more.

Printing

Agent support for the Printing Activity-based rules are now available.

You can create a Printing rule by clicking the the ADD RULE FOR THIS POLICY button on the Behavior > Policies screen:

mceclip1.png

Here are a few things to note:

  • The rule currently supports all the conditions: Number of Pages, Document Name, and Printer Name.
  • Only the Block, Warn and Lock Out User rule actions are supported at the moment. Note that the rule actions may behave slightly differently on Mac. Please see the Rules Guide > Defining Rule Actions to learn more.
  • Rule violation events will be captured on the BI Reports > Behavior Alerts, Monitoring > Printing and other relevant reports.

Please see the Rules Guide >Activity Rules: What Activities Can You Detect? > Printing section to learn more.

Keystrokes

Agent support for the Keystrokes Activity-based rules are now available.

You can create a Keystrokes rule by clicking the the ADD RULE FOR THIS POLICY button on the Behavior > Policies screen:

mceclip4.png

Here are a few things to note:

  • The rule currently supports the Text Typed, Word Typed, and the Application Name conditions.
  • Only the Block, Warn and Lock Out User rule actions are supported at the moment. Note that the rule actions may behave slightly differently on Mac. Please see the Rules Guide > Defining Rule Actions to learn more.
  • Rule violation events will be captured on the BI Reports > Behavior Alerts, Monitoring > Keystrokes and other relevant reports.

Please see the Rules Guide >Activity Rules: What Activities Can You Detect? > Keystrokes section to learn more.

Behavior Rules > Networking

Agent support for the Networking Activity-based rules is now available on macOS 11 (Big Sur) and later.

You can create a Networking rule by clicking the ADD RULE FOR THIS POLICY button on the Behavior > Policies screen:

mceclip3.png

Here are a few things to note:

  • This feature isn't available on macOS 10.15 (Catalina) or older versions.
  • The rule currently supports Application Name, Remote Host, Remote Port, Bytes Sent and Bytes Received conditions.
  • Only the Block, Warn and Lock Out User rule actions are supported at the moment. Note that the rule actions may behave slightly differently on Mac. Please see the Rules Guide > Defining Rule Actions to learn more.
  • You will be able to view the rule violation events on the BI Reports > Behavior Alerts report.

Please see the Rules Guide >Activity Rules: What Activities Can You Detect? > Networking section to learn more.

 

 

Was this article helpful?
10 out of 11 found this helpful