We’ve expanded Access Point (AP) detection in location tracking to support two new options: CIDR NETWORK RANGE and PUBLIC IP ADDRESS. Previously, APs only supported Wi-Fi parameters (SSID and MAC address). This update makes it easier to support wired and VPN-based office networks.

You can find these options when adding or editing access points from the Configure > Locations screen:

All network source fields (SSID, MAC ADDRESS, CIDR NETWORK RANGE, PUBLIC IP ADDRESS) under the access point setting are now optional, so you can mix and match what best fits your infrastructure.

We’ve introduced several independent configuration options and rearranged a few of them in Screen, Applications, Websites, Keystrokes and Advanced monitoring settings to offer you greater flexibility. You are no longer forced into an "all-or-nothing" approach; for example, you can now suspend screen recording for sensitive apps/websites without losing the ability to track app/web activities or keystroke data.

Check out the User Guide > Monitoring Settings section for more information.

We are excited to announce Outlook (web) email monitoring capabilities for Mac. This update brings the Mac Agent in line with our Windows Agent, ensuring a consistent and robust monitoring experience across platforms.

We are excited to announce support for Emails Activity Rules for Gmail (web) and Outlook (web). This enhancement enables organizations to enforce compliance and security policies for Gmail usage on Mac endpoints, reducing risk and improving oversight.

The Mac Agent now offers more granular control over which websites are monitored and recorded, enhancing user privacy and compliance. You can now select specific websites to include/exclude from monitoring. Websites you choose not to monitor will be blacked out in screen recordings to ensure privacy.

The following options are now supported in Websites and Screen monitoring settings:

Supported Browsers: Brave, Chrome, Edge, Firefox, Opera, and Safari.

For more information, check out the Monitoring Settings > Websites and Monitoring Settings > Screen sections of the User Guide.

We’ve removed the restriction that capped Clipboard, Keystrokes, and IM-based Content Sharing rules at two Content definitions per rule. Previously, exceeding this limit prevented rules from triggering correctly. With this update, you can now configure complex data loss prevention rules using three or more content definitions, ensuring consistent and complete enforcement.

The rule engine now supports scanning for FAT and exFAT formatted external drives. Files rules, such as the example shown below, will now accurately detect I/O operations on these volumes to ensure consistent rule enforcement. This enhancement eliminates a potential security gap, providing comprehensive data loss prevention coverage for removable media.

Keystrokes rule alerts triggered by a Shared List now highlight the specific matching keyword within the alert description instead of displaying the list ID. This removes ambiguity and allows for immediate identification of the trigger.

Following recent updates to MS Teams desktop client that allow users to be logged into multiple accounts simultaneously, we have updated the Agent to ensure full compatibility. You can now accurately track meetings and chats even when users are juggling multiple accounts at the same time. This enhancement ensures that activities are captured in Online Meetings and Instant Messages reports regardless of which account is active, effectively eliminating data gaps and providing a complete picture of user communications.

We have adapted to changes in Zoom this summer which led to keystrokes entered in Zoom's password field being recorded even when the MONITOR KEYSTROKES FOR PASSWORD FIELDS IN DESKTOP APPS option was disabled in the Applications monitoring settings. With this resolution, passwords typed in Zoom are no longer tracked if password monitoring is off, ensuring user credentials remain private.

We have improved the Active Directory sync to provide greater context for department structures. When multiple departments share the same name, the system now automatically displays their full organizational hierarchy to distinguish them (e.g., “Helpdesk Department ← Shanghai ← APAC”). This enhancement ensures every department is uniquely identifiable, enabling administrators to assign users and configure monitoring without any confusion.

We’ve addressed an issue where uploaded files were being renamed to random strings (Example: "file-W9e21HwqjSNFeAhhxA38XZ") in the LLM report’s Attachments column. Files now retain their original names, making them easier to identify and access.

We’ve resolved an issue where some email addresses in BI reports could contain unwanted characters, such as extra hash symbols or spaces (Example: "###[email protected]" or " user@ example.com"). The Windows client now includes a configurable feature to automatically clean up these invalid symbols, ensuring email addresses are properly formatted in reports.

We’ve enhanced the Session Player to provide better context regarding data availability. If a video recording is no longer available because it has exceeded your organization’s configured retention period, a clear, user-friendly message will now appear. This ensures users can easily distinguish between a deleted record and a playback error.