This release contains the following component versions:
Windows Agent 25.28
Mac Agent 25.24
Web 25.30.1
Server 25.28
BI 25.28
Announcements
Sunsetting Skype Support
In response to Microsoft’s end-of-support for Skype on May 5, 2025, Teramind will be phasing out Skype support across the platform:
Clean Monitoring Experience: Skype will be removed from Monitoring Settings > Instant Messaging and IM > Messaging App rule criteria.
Preserved Historical Data: You’ll still be able to filter historical Skype events in BI Reports until no more events remain—ensuring continuity for audits and reviews.
Sunsetting Windows 8 and Windows Server 2012 Support
We're announcing a crucial evolution of our platform to ensure you experience the highest levels of security and optimal performance: the phasing out of support for Windows 8 and Windows Server 2012.
Why This Matters to You:
Future-Proof Your Operations: Microsoft ended support for Windows 8 in January 2016 and Windows Server 2012 in October 2023. By aligning with current standards, we're helping you stay ahead of security vulnerabilities and enjoy smoother, more reliable performance.
Embrace Enhanced Security: Modern operating systems offer the latest security features. Upgrading ensures your systems are protected against emerging threats, safeguarding your valuable data.
Boost Performance and Reliability: Newer platforms are designed for efficiency. Moving to supported versions means a more robust and responsive experience, minimizing downtime and maximizing productivity.
Uninterrupted Service for Existing Setups:
Agent version 25.15.2550 is supported for x64 (64-bit) versions of Windows 8 and Windows Server 2012.
Agent version 24.14.1528 is supported for x86 (32-bit) versions of Windows 8 and Windows Server 2012.
On-premises customers can still download these older Agents from the Self-Hosted Portal. So, rest assured, your existing installations will continue to function.
Cloud customers can auto-update to these versions if required.
Action Required (For Updated Systems Only):
For users on newer operating systems, this update delivers the latest enhancements and security features. No action is needed for existing installations using the above-mentioned Agent versions or higher on Windows 8 or Windows Server 2012.
We're committed to providing a secure and reliable platform. This change ensures that you continue to receive the best possible experience and protection. If you have any questions or concerns, please contact [email protected].
New Features
New Monitoring Option to Toggle Activity Level Tracking
Category: Windows Agent / Monitoring Settings
We have added a new monitoring option, "ACTIVITY LEVEL":
The Activity Level option ensures that activity-based data is not collected. When disabled, it stops the Agent from recording mouse movement, keyboard usage, and other related monitoring, such as Applications, Websites, and Keystrokes. As a result, metrics like active time, idle time, and activity level (%) will no longer be captured or reported.
This update gives you greater control and flexibility to align with data privacy requirements, including GDPR compliance.
Support for the New MS Outlook
Category: Windows Agent / Monitoring
The Agent is updated to address changes made by Microsoft to the new Outlook (olk.exe), resulting in missing records in reports like BI Reports > Emails.
New BI Report Filters for Enhanced Analysis
Category: Web / BI Reports / Active Directory
We’ve added powerful filtering options to help you uncover more meaningful insights:
Position: Filter by employee job title.
Agent Groups: Filter by Active Directory Agent Groups.
Computer Groups: Filter by Active Directory Computer Groups.
Agent/Computer Groups: Combine filters for maximum flexibility.
These filters are available under Common Filters when Active Directory is enabled, helping you create more targeted reports for compliance, performance, and risk analysis.
Access BI Reports Directly from Exported PDFs
Category: Web / BI Reports
You can now directly access your personalized BI Reports, complete with all your customizations and active filters, right from the PDFs generated via the EXPORT > Schedule Export feature.
Simply click the URL link in your PDF reports (whether grid or charts) to instantly jump to the live report. This streamlines your workflow, making it easy to quickly access and share dynamic, real-time reports without the hassle of navigating through your dashboard.
his feature is currently available on request. Please contact your Customer Success Manager to activate this feature on your instance.
View the Audit Trail for Archived Video Access (Cloud)
Category: Web / BI Reports / System
Get insight into who is accessing your historical data with our updated System > System Log and BI Reports > Audit reports. Now, every attempt to access archived videos is captured, providing a comprehensive audit trail. This is crucial for maintaining security, ensuring compliance, and understanding data access patterns, so you always know who's looking at your older records and why.
Smarter Update Management (Cloud)
Category: Web / Settings
The Auto-Update screen (Settings > Autoupdate) has been upgraded to streamline update deployment and improve operational flexibility:
Greater Control Over Updates: You can now select “Disabled” for macOS or Windows agent updates—giving you the freedom to manage deployments based on your unique rollout strategy.
Faster Version Selection: Agent versions now appear with the latest version at the top, so you can quickly find and deploy the most up-to-date release.
Simplified Scheduling: The UPDATE SCHEDULE section now clearly organizes date and time selectors for easier scheduling.
Improved Accuracy: We’ve corrected the casing of "windows" to "Windows" for consistency and professionalism.
Ability to Control Upload Timeout (On-Premise)
Category: Windows Agent / Server / File Upload
Previously, a single large file could prevent the upload of other, smaller files if it terminated with an HTTP timeout.
To address this rare situation, you can now control the server upload timeout with the new client_file_upload_timeout key in the kv_store table. This ensures a more efficient data transfer.
To use it:
INSERT INTO kv_store(key, value) VALUES ('client_file_upload_timeout', 42);The value type is uint32 (in seconds). The default value is 30.
Ability to Control Threading Configurations (On-Premise)
Category: Server
The threading configuration, which determines how many threads different services can use, was previously controlled by a configuration file on the server, making it difficult to apply new configurations due to permission requirements.
You can now easily change the threading configuration values from the DB using the `threading.configuration` key in the `kv_store` table. This provides greater flexibility and ease of management for your server's performance.
To use it:
insert into kv_store(key, value) values('threading.configuration', '{"network" : 4, "logic" : 10, "logic_delayed" : 10, "heartbeat" : 10, "audio" : 10, "screen" : 6, "siem" : 2, "packet_stat" : 4}'::jsonb);The "value" type is JSON. The default value is an empty string. The range for each thread setting is 0-10.
Notes:
The database configurations will override the values in the configuration file.
It's possible to use values from both the database and the configuration file. In such cases, database values will override any duplicate values in the configuration file.
Improvements
Enhanced Blackout for Windows Notifications
Category: Windows Agent / Screen Recording
Your sensitive information is now better protected. Our updated Dynamic Blackout feature now intelligently accounts for Windows notification preview windows. This means that even if a notification contains an image of a screenshot (like from the Snipping Tool), it will be blacked out in screen recordings, preventing accidental exposure of sensitive data.
Smarter Blackout in Screen Recordings for Enhanced Privacy
Category: Windows Agent / Screen Recording
We have improved our Dynamic Blackout capabilities on the latest Windows 11 builds. The feature is fine-tuned to ensure your confidential information will remain masked to protect privacy during scenarios like window dragging, taskbar hover, and task switching:
An "APP PREVIEW" message is displayed on the video thumbnail/Session Player for taskbar previews and Alt + Tab switching.
Moving windows, including mouse selections, are seamlessly blacked out on the Session Player.
mproved Support for Multi-Screen Recording
Category: Windows Agent / Screen Recording
This update improves the robustness of multi-screen recording capabilities. It addresses and resolves issues such as missing monitors and delayed video playback within Live View and Session Player, ensuring a complete and synchronized visual record across multiple displays.
Elevated Screen Recording Quality
Category: Windows Agent / Screen Recording
We've refined the encoding process for screen recordings when using the "GRAYSCALE" or "COLOR"* option in Screen Monitoring settings. The result is visual fidelity and enhanced clarity for text, even when the video is compressed for optimized storage.
*Note: The "HIGHCOLOR" option in On-Premise deployments is already optimized and does not require this feature.
Streamlined Live View Sessions
Category: Server / Session Player
We’ve enhanced our screen packets compression process for efficient server resource utilization when opening multiple Session Player instances for the same endpoint. By compressing screen content once and distributing it to multiple WebSocket connections, redundant processing is eliminated.
Improved URL Extraction in Firefox, Opera and Edge (Chromium)
Category: Windows Agent / Websites Monitoring
This refinement increases the accuracy of URL extraction within the Firefox, Opera, and Microsoft Edge (Chromium) browsers, leading to more precise activity logging and reporting for web-based interactions.
Enhanced File Uploads Detection in Behavior Rules
Category: Windows Agent / Behavior Rules
We have enhanced how various file upload criteria (e.g., Upload URL, Upload File Size, and Upload Via) are evaluated in Files rules to detect batch and multi-part uploads to cloud drives like Google Drive.
This update improves the accuracy of file-related rules, ensuring they trigger correctly and reducing false alerts, particularly when dealing with large or multiple file uploads.
Improved Support for Gmail in Emails Rules:
Category: Windows Agent / Behavior Rules
We have improved how the inclusion (the CONDITION field) and exclusion (the EXCEPT field) logic for the Mail To and Mail CC criteria are evaluated in Emails rules for Gmail. Especially when using multiple email recipients or regular expressions, avoiding missed triggers and false positives.
More Powerful Keystroke Rules
Category: Web / Behavior Rules
The Keystrokes rule now supports regex-based Shared Lists, giving you more flexibility to define and detect sensitive content.
Interactive HTML Templates with Buttons
Category: Windows Agent / Settings / Behavior Rules
We've enabled support for buttons (<button> tag) in custom HTML templates. Now, users can actively close message boxes triggered by Warn and Block rule actions, eliminating the need to wait for them to close automatically. This provides a more responsive and user-friendly experience.
Improved Network Interception
Category: Windows Agent / Network Monitoring
We've resolved a rare issue where the Agent's network interception could cause slow performance or error messages in Gmail and Google Chat:
These services will now function without impact.
Updated Monitoring Settings
Category: Agent / Web / Monitoring Settings
Previously, "MONITOR ONLY THESE APPLICATIONS" option under Applications monitoring settings did not affect activity and keystroke monitoring for applications not explicitly listed.
Now, it ensures that only the specified applications are monitored. All other applications will not be subject to activity or keyboard monitoring, and video feeds will be blacked out when these non-monitored applications are in use.
This update has also led to following text changes on the Dashboard:
Update text for Applications
Previous Text | New Text |
Monitor only these applications | Record the screen, keystrokes, and tracking of these applications only |
Suspend monitoring when these applications are used | Suspend screen, keystrokes, and tracking of these applications |
Suspend monitoring when these applications are used with condition | Suspend screen, keystrokes, and tracking of these applications |
Update text for Websites
Previous Text | New Text |
Monitor only these websites | Record the screen, keystrokes, and tracking of these websites only |
Suspend monitoring when these websites are visited | Suspend screen, keystrokes, and tracking of these websites |
Suspend monitoring when website content contains | Suspend screen, keystrokes, and website tracking when website content contains |
Suspend monitoring when browsing to these IPs | Suspend screen, keystrokes, and website tracking when browsing to these IPs |
Suspend monitoring when browsing to IPs/Domains not in list | Suspend screen, keystrokes, and website tracking when browsing to IPs/Domains not in list |
Uninterrupted Performance for AWS Integration
Category: BI
Optimized AWS storage integration ensures your BI processes run continuously and reliably without unnecessary and continuous rebooting.
Improved Session Reporting for Enhanced Accuracy
Category: Server / BI Reports / Monitoring Reports
Server 25.23 introduces an update to how session time is calculated, providing more accurate data for your reporting needs.
Key improvements are:
Accurate Time Calculation: The session time calculation has been enhanced to include locked and sleep modes, as well as offline sessions. This provides a more precise measurement of the actual time spent by a user throughout the day.
Reliable Reporting: This improvement ensures that reports such as Monitoring > Sessions, BI Reports > Login Sessions, and other work/productivity-related reports will now display more accurate and reliable results.
This update helps you gain a clearer understanding of user activity through more precise data in your reports.
Optimized Audio Processing and Upload
Category: Server / Session Player
We've optimized how real-time, synced audio (ASYNC AUDIO UPLOAD mode turned off on the Audio monitoring settings) data is processed. By refining the audio frame queuing for WebSocket transfers, we've achieved a substantial reduction in memory consumption and significantly improved CPU utilization, especially under high concurrency with numerous simultaneous users.
Updated Network Monitoring Warning for Sophos
Category: Server / Windows Agent
This update resolves a previous issue where a warning was shown for disabled network monitoring due to interference with the Sophos product, even after the computer was updated with a newer Agent.
Now, the Sophos warning will disappear automatically as soon as no incompatible Agent is detected, providing a clearer view of your network monitoring status.
Smarter Security, Smoother Workflow: Intelligent Passphrase Request
Category: Web / Session Player / E2EE
The Session Player will now only prompt you for the encryption passphrase when End-to-End Encryption (E2EE) is actually enabled for your instance. Say goodbye to unnecessary prompts and hello to a smoother workflow!
This targeted approach eliminates confusion and saves you time, letting you focus on what matters most.
Other Updates
Windows Agent
Improved Support for LinkedIn: We’ve improved how LinkedIn posts are handled to prevent unusual Agent behaviors such as crashes or halting when posts are being deleted.
Reliable Updates: The auto-update process has been streamlined, ensuring smoother updates and a seamless Agent restart, contributing to continuous and uninterrupted monitoring.
Enhanced Security: Measures have been implemented to strengthen security, providing greater protection during update checks.
Consistent Video Playback: Storage of screen recordings has been optimized when using ASYNC SCREEN UPLOAD option in the Screen monitoring settings and the OFFLINE RECORDING monitoring option, resulting in stable video playback.
Extended Outlook Monitoring: Outlook Desktop monitoring capability has been extended by addressing UDP connection handling, now functioning effectively regardless of any active Networking rules.
Extended Support for Zoom Messages: Expanded support for Zoom messaging protocols, now including both XMPP and JSON. This ensures that all Zoom messages are accurately captured and reported. This comprehensive coverage provides better visibility into Zoom communication.
Extended File Sharing Detection in WhatsApp Web: Improvements are made to file upload detection in WhatsApp Web for both single and multiple file uploads. This enhancement provides more reliable monitoring of file-sharing activities through WhatsApp Web.
Accurate Work Tracking: Say goodbye to discrepancies! Your active time and work time will now be correctly aligned when you sign out or stop the Revealed Agent.
Improved Location Services: We've eliminated race conditions for more precise and reliable location syncing.
Other Improvements: Under-the-hood enhancements make the Agent more resilient, secure, and crash-proof, ensuring a consistently stable experience.
Improved VDI Monitoring: Asynchronous lock state monitoring and IO services handling on thin clients/VDIs for accurate activity tracking.
Faster Troubleshooting: Longer thread names and context in Agent logs for troubleshooting and resolving issues swiftly.
Mac Agent
Enhanced Screen Recording Reliability: We've refined our screen recording process to ensure smoother captures. This update specifically addresses and resolves rare instances where black spots could appear in recordings, providing you with consistently clear and professional results.
Stealth Agent Stability Improvements: We've been working behind the scenes to make our Stealth Agent even more robust. This release includes key updates that significantly reduce the likelihood of unexpected crashes in certain situations, leading to a more dependable and uninterrupted experience.
Improved Multi-Screen Recording: Addresses some rare issues with missing, frozen, or cropped displays in Session Player playback, ensuring more accurate and complete screen recordings for comprehensive data capture on multiple screens.
Enhanced Security Measures: The Agent now features enhanced, resilient protection to prevent unauthorized discovery and maintain the integrity of sensitive data.
Extended Agent Logging: Additional logging has been added to better capture macOS state changes and save these notifications in permanent logs. This provides more granular data to help diagnose and resolve issues where the Agent unexpectedly gets stuck.
Increased System Reliability: Key components for network monitoring, screen recording, and task processing have undergone updates that contribute to a more reliable Agent.
Improved Stability: Multiple edge cases where the Agent crashes may occur have been resolved, leading to improved overall stability for the Agent.
Agent Memory Management: The Agent's memory management is improved, significantly reducing its overall memory footprint and preventing potential memory leaks.
Web
Improved Panning in Session Player: We’ve updated how the zooming and window resizing work in the Session Player to eliminate any lagging and freezing when using various panning methods (e.g., mouse dragging, mouse wheel, touch gesture, etc.).
More Accurate Department Filtering: The Department filter on the Employees screen now correctly identifies and selects users within specific departments—making it easier to manage and report on team activity.
Stronger Remote Control Stability: Updates to Remote Control functionality in the Session Player address edge cases, ensuring more reliable, uninterrupted desktop interactions.
Improved Session Player Usability: We resolved a pan control issue in Session Player where the arrow keys weren’t responsive during zoom, ensuring smoother navigation during video playback.
Smoother Video Playback: An update has been made to the Session Player to improve video playback. This update addresses playback issues that occurred when users switched computers during a video recording. The video playback is now smoother in these situations.
Faster Database Query for Large Datasets: We've optimized database queries for computer activity reports involving larger deployments. This will make the report snappier by eliminating browser lags and timeouts.
Improved System Health Records: We've updated how records like the OCR mining status, system load, etc., are reported on the Settings > System Health screen and GET /info/status API call to ensure continuous availability and accuracy.
Updated Components: We've updated our web component library to the latest version, aligning with CVE advisories and strengthening the overall security of the platform.
Improved High-Speed Video Playback: We have improved video playback stability in the Session Player. This ensures that even during high-speed (e.g., 64x) playback of true-color, high-motion content, the stream remains within the timeline tolerance limit, preventing drift and synchronization issues.
Improved Remote Deployment (On-Premise): This update addresses and resolves rare installation issues that occurred when deploying by computer names instead of IP addresses (Computers > Remote Install Agent).
Updated Components: Several internal components have been updated to their latest versions, leading to improved efficiency and security.
BI
Solid Stability for BI Containers: We've fine-tuned how our BI classification databases and containers are managed, drastically reducing unexpected stops for a consistently stable experience.
Updated Classification Engine: We've upgraded the BI Classification engine (terabi container) with the newest components, including updated backend scripts and protocols. This significantly boosts security and offers stronger protection against future vulnerabilities.
Other Improvements: Other under-the-hood improvements include optimized database queries, faster filtering when processing multiple dimensions, bulk categorization to improve the processing pipeline, and mor
Server
Improved Agent Connection: We’ve improved how the server handles connection requests and throttling, resulting in better Agent connectivity.