Possible Causes
- Email client blocking the emails or treating them as spam.
- SMTP is incorrectly configured (On-Premise only).
- Other issues - different email notifications are disable or not configured properly.
Solution
1. Email client blocking the emails or treating them as spam
Check the Spam/Junk Mail folder in your email client. Add the email address in the safe list:
- For On-premise deployments, the email address is specified in the E-MAIL SENT FROM field, on your SMTP settings. To check your SMTP settings, follow the SMTP Configurations (On-Premise) article.
- For Cloud deployments, the email address is no-reply@teramind.co
2. SMTP is incorrectly configured (On-Premise only)
To check your SMTP settings, follow the SMTP Configurations (On-Premise) article.
3. Other issues
Check out these articles to learn how to check if the various email notifications are enabled and configured properly: