How to configure macOS permission settings

Mac Agent 233 and Later

Revealed Agent

Step 1: Installing the Revealed Agent

  1. Download the pkg file
  2. Open it and the installation dialog will be open:

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  1. Click the Continue button. You will be taken to the next step, Destination Select:

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  1. Click the Continue button. You will be taken to the next step, Installation Type:

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  1. Click Install button. You will be taken to the Installer scree:

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  1. Enter your username and password and then click the Install Software button. The installation will start. When it finishes, you will see the The installation was successful message:

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  1. Click the Close button to finish the installation.

Step 2: Setting the macOS Permissions for the Revealed Agent

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  1. Open the Launchpad and then select the Teramind Agent application. The Agent will launch and you will be shown a Accessibility Access pop-up window on top of the Teramind App:

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  1. Click the Open System Preferences button, you will be taken to the Security & Privacy window:

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  1. Click the Accessibility tab and click the Teramind Agent app to enable accessibility permission for it.

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  1. Click the Screen Recording tab and click the Teramind Agent app to enable screen recording permission for it.
  2. Restart the application if requested.

For Agent Version 233 and Newer

  1. You will be asked to grant the permissions for NetApp network extension:

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  1. Click the Open Security Preferences button. You will be taken to the Security & Privacy screen:

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  1. Click the Allow button next to the System software from application “.NetApp” was blocked from loading message. A pop-up window will open:

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  1. Click the Allow button to confirm adding proxy configurations by NetApp.

Hidden Agent

Step 1: Installing the Hidden Agent

The steps are similar to the Revealed Agent. Please follow the instructions under Step 1: Installing the Revealed Agent section above. 

Step 2: Setting the macOS Permissions for the Hidden Agent

  1. Type the following command on the Terminal window and press Enter:
sudo killall "System Monitoring"; open "/usr/local/teramind/agent/bin/System Monitoring.app" --args permissions

A pop-up window will appear:

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  1. Click the Open System Preferences button. You will be taken to the Security & Privacy window:

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  1. Click the Accessibility tab and click the System Monitoring app to enable accessibility permission for it. You will be shown a warning message:

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  1. Click the Open System Preference button.

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  1. Provide access permission to System Monitor for Screen Recording this time. You will be asked to restart the application:

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  1. Click the Quit & Reopen button to apply screen recording capabilities.

Mac Agent 226 and Later

Hidden Agent

There are two permissions required for the Mac Agent to function properly. One is related to Accessibility (that might affect how activities such as web site visits, keystrokes logging etc. are captured in Teramind) and another for Screen Recording (affects screen snapshots, screen recording, OCR etc.).

Follow the steps below the set them up.

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  1. Click the Search icon from your Mac menu.
  2. Type ‘terminal’ in the search box to find the Terminal app. Select the Terminal app and press Enter to run it.
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  1. Type the following command on the Terminal window and press Enter:
sudo killall "System Monitoring"; open "/usr/local/teramind/agent/bin/System Monitoring.app" --args permissions

A pop-up window similar to the below will appear:

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  1. On the Accessibility Access pop-up window, click the Open System Preferences button. This will take you to the Accessibility settings option.image__4_.png
  2. On the Security & Privacy settings window, first click the Lock icon at the bottom to unlock the settings.
  3. Then, click the checkmark next to the System Monitoring to grant it the accessibility permission. Do not close this window yet.
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  1. On the same Security & Privacy settings window, scroll up/down to find the Screen Recording item on the left. Select it.
  2. Click the checkmark next to the System Monitoring to grant it screen recording permission. This will open a pop-up window.
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  1. Click the Quit & Reopen button when the system shows, “System Monitoring” will be able to… warning message. The Agent will restart and should work properly from now on.

Revealed Agent

The Revealed Agent will now prompt you to add the permissions. You don't have to use the sudo command anymore. However, you will still have to uncheck and recheck the two permission settings from your System Preferences and restart the agent for them to work properly (see step 5-9 under the Hidden Agent section.

Mac Agent 204 and Earlier

There are two permissions required for the Mac Agent to function properly. One is related to Accessibility (that might affect how activities such as web site visits, keystrokes logging etc. are captured in Teramind) and another for Screen Recording (affects screen snapshots, screen recording, OCR etc.).

Follow the steps below the set them up.

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  1. Click the Search icon from your Mac menu.
  2. Type ‘terminal’ in the search box to find the Terminal app. Select the Terminal app and press Enter to run it.
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  1. For the Hidden Agent, type the following command on the Terminal window and press Enter:
sudo killall tmagent; open /usr/local/teramind/agent/bin/tmagent.app --args permissions

For the Revealed Agent, type the following command on the Terminal window and press Enter:

sudo killall tmui; open '/usr/local/teramind/agent/bin/Teramind Agent.app' --args permissions

A pop-up window similar to the below will appear:

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  1. On the Accessibility Access pop-up window, click the Open System Preferences button. This will take you to the Accessibility settings option.
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  1. On the Security & Privacy settings window, first click the Lock icon at the bottom to unlock the settings.
  2. Then, click the checkmark next to the Teramind Agent to grant it the accessibility permission. Do not close this window yet.
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  1. On the same Security & Privacy settings window, scroll up/down to find the Screen Recording item on the left. Select it.
  2. Click the checkmark next to the Teramind Agent to grant it screen recording permission. This will open a pop-up window.
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  1. Click the Quit Now button when the system shows, “tmagent” will not be able to… warning message. The Agent will restart and should work properly from now on.
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