Installation Fails with Error Message: ... Can't be opened because Apple cannot check it for malicious software
If you see a message similar to this when trying to install the Agent:
<teramind-agent.pkg> can't be opened because Apple cannot check it for malicious software.
This software needs to be updated. Contact the developer for more information.
Where <teramind-agent.pkg> is the name of the Teramind Agent package.
This error can occur when you try to run the Teramind installer from the browser. You need to run it from the Mac Finder. To do so:
- Open the Mac Finder application and locate the installer file (for example:
teramind-agent-revealed-20191216-201.pkg). - Right click the file and choose Open. The installer should run now.
Installation Fails with Error Message: ... cannot be opened because the developer cannot be verified
You might see a message similar to this when trying to install the Agent:
<teramind-agent.pkg> can't be opened because the developer cannot be verified.
macOS cannot verify that this app is free from malware.
Or, this message:
<teramind-agent.pkg> can't be opened because it is from an unidentified developer.
Your security preferences allow installation of only apps from the App Store.
Where <teramind-agent.pkg> is the name of the Teramind Agent package.
The is similar to the issue above but mostly encountered on the newer M1 Macs. Here's the workaround for this issue:
- Open System Preferences > Security & Privacy.
- Under the General tab, click the Open Anyway button.
Installation Fails with Error Code 600
If you see this error code, please try a few more times to install the agent. It should solve the problem. It is usually a temporary issue.
Installation Fails with Error Code 25
You might see a message when trying to install the Agent from the Terminal:
curl: (23) Failed writing body
It means, you are trying to install the Agent over an existing one. Please uninstall the old agent first.
macOS Permissions
After installing the Agent, you need to set two permissions from the Systems Preferences > Security & Privacy panel for the Agent to function properly. Check out the How to configure MacOS permission settings article for detailed instructions.