Possible Causes
- The user locked their Windows session (i.e. used the Start Menu > Lock command), screen saver was activated, or the system went to sleep mode.
- If it’s a Remote (RDP) session, user minimized the RDP window.
Solution
- Ask the user to log out instead of using the Lock command, disable screensaver or sleep mode depending on the scenario.
- Ask the user not to minimize the RDP window.
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Note that even if the session is locked, you can still record the session. To do so: |
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