Improvements
Support for the Remote Troubleshooting Feature in the Revealed Agent
You can use the Remote Troubleshooting feature with the Windows Revealed Agent now:
Previously, it was only available on the Windows Hidden Agent.
Optimize CPU Usage on Non-Persistent VDI
We have made some changes to the input monitor module that's responsible for monitoring keystrokes and mouse input. The changes will improve the CPU usage (<4% - 8%) on a non-persistent VDI.
Show Orange Border in Session Player when the Screen is Sleeping
The Session Player will now show a orange border around the video when the screen is sleeping on the monitored computer:
Note that the orange border will not be displayed for a RDP session.
Bug Fixes
User would Continue to Get Locked Out Even After Unlocking Them
If you locked out a user using the Lock command from the Employees screen, or through a rule's LOCK OUT USER action, and then unlocked the user using the Unlock command from the Employees screen, the user would still continue to get locked out and signed out of their computer.
This would happen because the lock status of the user wouldn't get updated when you unlocked it.
The bug is fixed now
Email Body would Show Unrecognized Text in Monitoring Reports
Due to a bug, some times the email body on reports like the BI Reports > Emails or Monitoring > Emailing would show unrecognized/garbled or missing text:
This seemed to happen mostly with Outlook mails but other email clients might be affected too.
The bug is fixed now.
"Download File Size" Rule Conditions wouldn't Work Sometimes with Cloud Drives
When you download multiple files from cloud drives such as OneDrive or SharePoint, they will pack files into an archive and change the HTTP header. This behavior would make the Agent interpret the file as zero-sized.
This would cause a rule with the Download File Size condition like the one below not trigger:
We made changes to counter for this type of behavior by the respective cloud drives so that the rule will trigger as expected.
Session Player would Show SESSION LOCKED Even when It wasn't (Revealed Agent)
Due to a bug, the Session Player and the video thumbnails in reports and widgets (e.g., Monitoring > Screen Snapshots, LIVE MONTAGE widget, etc.) would display the "SESSION LOCKED" message even when the user was active:
The bug is fixed now.
Session Player would Show MONITOR OFF when the Screen Went to Sleep
Due to a bug, the Session Player and the video thumbnails in reports and widgets (e.g., Monitoring > Screen Snapshots, LIVE MONTAGE widget, etc.) would display the "MONITOR OFF" message when the monitor went to sleep:
The bug is fixed now.
Windows would Become Unresponsive After Starting Zoom Meeting
In rare situations, the Windows might become unresponsive after 15-20 minutes of starting a Zoom meeting.
The bug is fixed now.