Issue: Quick Web Proxy not working due to IPv6

Issue

If you notice that Teramind's Quick Web Proxy certificate is not installed, one of the reasons might be that you have IPv6 enabled. At the moment, Teramind does not support network monitoring for IPv6. As a result, emails, file uploads/downloads, instant messengers, some cloud storages etc. would not be monitored properly. 

Solution

The workaround for the issue is to disable IPv6 on your network settings. To do so:

Windows 7 / Windows 8

  1. Open Windows Control Panel
  2. Go to Network and Sharing Center > Change Adapter Settings
  3. Right-click on a local connection and select Properties
  4. Go to the General tab. Uncheck the Internet Protocol version 6 (IPv6) option
  5. Save the changes
  6. Repeat step 2-5 for any other connections you may need to change
  7. Reboot your computer.

Windows 10

  1. Open Windows Control Panel
  2. Open Network and Internet > Network and Sharing Center
  3. Select Change adapter settings from the left panel.
  4. Under the Networking tab, uncheck the Internet Protocol version 6 (IPv6) option
  5. Save the changes
  6. Repeat step 2-5 for any other connections you may need to change
  7. Reboot your computer.

Mac OS

  1. Run the Terminal app  (you can find it under FinderApplicationsUtilities  folder)
  2. Run the following command on the Terminal window:
sudo networksetup -listallnetworkservices

This will display a list of all of your network interfaces.

  1. Run the following command on the Terminal window to disable IPv6 for the interface you want:
sudo networksetup -setv6off 'name'

Here, 'name' = your interface name. Note that you might have to use the quote marks with the name.

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