We're excited to announce the release of Mac Agent 25.28, packed with improvements designed to streamline your experience and enhance system performance. This update focuses on simplifying deployment, offering more control over screen capture, and improving troubleshooting and monitoring capabilities.

Instead of managing multiple mobileconfig (configuration profile) files, you now only need a single file that includes all necessary permissions. This simplifies setup and saves you valuable time.

Note: The mobileconfig file and the deployment instructions are available on request.

A new configuration parameter, screencapture-method, can be added to the Agent configuration file, allowing you to easily adjust the screen capture method if you encounter any issues with screen recording or live view in the Session Player.

The parameter accepts four values:

For example:

For more information about Agent parameters, check out this article.

Agent logs are now sent every minute during a troubleshooting session, rather than only at the end. This provides more immediate insights, reducing wait times and accelerating problem resolution.

The Agent now correctly reports the status of File System Monitoring Permission even when its system extensions lack the Full Disk Access (FDA) permission in certain macOS installations. This ensures better transparency and easier identification of permission-related issues.

The Revealed Agent now automatically resumes its last active task after a restart caused by an update procedure, ensuring minimal disruption to your workflow.