Bug Fixes
Active/Idle Time wouldn't Reset for Webpages Rules
Due to a bug, a Webpages rule with the Time Active (min) or Tile Idle (min) criteria would get triggered immediately if the user switched between a monitored webpage vs. a non-monitored webpage. Consider this rule:
In the above example, if the user opened a tab and visited any website except bbc.com. The user then switched to bbc.com page before 2 min had passed. The rule would get triggered. In reality, it should have reset the counter and only triggered the rule if the user stayed idle on bbc.com for 2 minutes after the user switched from the other tab/webpage.
The same thing would happen with the Time Active (min) criterion. In that case, the rule would trigger if the user was active instead of idle.
The bug is fixed now.
Improvements
We have made improvements to the Agent self-diagnostics and log telemetry so that when an issue occurs, our support team will be able to troubleshoot the issue better.