New Features
Ability to View IM Conversations on Instant Messages BI Report
We have added an option, View conversation to the context menu of the grid widget (e.g., DESTINATIONS) on the BI Reports > Instant Messages report.
Clicking this report will pop up a Conversation window where you will be able to view the IM conversations, filter them by agents (users), and export them as CSV/PDF files:
Support for FQDN for Site Nodes
Previously, Teramind only supported IP addresses for its site notes.
Now, it will support FQDN (Fully Qualified Domain Name) too. Among other things, this will allow a deployment to support Elasticsearch clusters for the OCR:
This is a feature on request only. Please contact your customer service representative to activate the feature on your instance.
Improvements/Changes
Ability to Save the Time Zone Filter in BI Reports
Previously, cloned a BI report, changed the Time Zone filter, and then saved the report, it wouldn't save the time zone. Instead it would revert to the server's default time zone setting (Settings > Localization > TIMEZONE field).
Now it will save it with the report and will also apply the changed time zone on any exported report:
Improved "RAW SETTINGS JSON" Field for Remote Troubleshooting
Previously, if you had empty or invalid values in the RAW SETTINGS JSON field on the Troubleshooting window, nothing would happen.
We have updated the process so that it will now do the following:
If the RAW SETTINGS JSON field is empty, it will be treated as a valid option and the user will be able to start a session by clicking the START button.
A red border will be shown around the field if it has any invalid JSON text.
Ability to Open the Remote Troubleshooting Window via the URL
We have added the ability to open the Troubleshooting window via a URL variable, openTroubleshooting. Just add this variable at the end of a computer's details page to open the Troubleshooting window for a computer. For example:
https://<instance>/#/computer/<computer_ID>?openTroubleshooting
Here, <instance> is your instance name and <computer_ID> is the ID of the computer you want to troubleshoot. For example:
https://acme.teramind.co/#/computer/5?openTroubleshooting
Changes to the Alert Emails Limit
We have changed the valid ranges for the ALERT EMAILS LIMIT field on the Settings > Alerts screen:
It will now accept the following values:
Cloud: 1 - 100*
On-Premise: 0 - 1000
*Note that the Cloud deployments will no longer support the 0 (unlimited) value.
Bug Fixes
Incorrect Length on Exported Videos
Due to a bug, the videos exported from the Session Player would be of incorrect length. For example, the following video is 92+ hours long:
The bug is fixed now.
"Trust this device for 15 days" Option wouldn't Work for SSO
Due to a bug, the Trust this feature for 15 days option for the 2-Factor Authentication wouldn't work if the SSO login (Settings > Security > SINGLE-SIGN-ON AUTHENTION) option was enabled. The Dashboard would still ask for the 2FA verification code:
The bug is fixed now so that when the Trust this computer for 15 days option is enabled it will not ask for the 2FA verification code (for 15 days) if the user logs in through SSO or other login method.
Unable to Import Employees in Firefox
Due to a bug, if you tried to import employees (by clicking the IMPORT button on the Employees screen) from a CSV file, it would show an "Invalid MIME type" error message in Firefox:
The bug is fixed now.
Unable to Download the Remote Troubleshooting Logs
Due to a bug, if you tried to download the troubleshooting logs by clicking the DOWNLOAD LOGS: button on the Troubleshooting window, it would show a "Bad request" page:
The bug is fixed now.
Remote Commands not Fetched
Due to a bug, remote commands such as install/uninstall the Agent, pings, etc. wouldn't get fetched.
The bug is fixed now.
Confirmation Dialogue Box Duplicated on the Edit Info Screen
Due to a bug, two confirmation dialogue boxes would be displayed when clicking the APPLY CHANGES button after editing any employee's profile (Employees > Employee's Page > EDIT INFO):
One of the dialogue boxes would be shown as usual and another shown under the screen mask/shadow.
The bug is fixed now.