Knowledge Base

Search results for:teramind agent

What is the Teramind Agent?

Teramind deployments require the installation of the Teramind Endpoint Agent… The Agent is a standalone, native application that needs to be installed on an end user’s computer, server… Teramind offer two types of Agents: Revealed/Visible and Hidden/Silent

Deploying & Using the Teramind Agent

agent or vice versa How to use the revealed agent How to change the agent default settings… You install the Teramind Agent on a computer you want to monitor. There are two types of agents… Here are some resources to help you: How to download and install the Teramind agent Difference

Teramind Agent specifications and supported platforms

Teramind comes with two types of agents: Revealed/Visible Agent and Hidden/Silent Agent… The table below shows the specification for the Teramind Agent including the platforms and sessions supported… Offline Monitoring Only the Silent/Hidden Teramind Agent supports offline recording*

Is the Teramind Agent tamper-proof?

You can optionally install the Teramind Hidden Agent in a protected mode… For more information, see this article: How to protect agent installation?

How to address Teramind Agent installation failures

Check out the Employee showing offline / computer not reporting article to learn about other agent related

How to update the Teramind Agent remotely

If you want to update a protected Agent, check out this article instead: How to update a protected agent… Please make sure to add the Temporary Exceptions to your antivirus software before updating the agent… To cancel an ongoing update process, click the Cancel agent updates option from the Select action menu

How to collect the Teramind Agent logs

sudo killall tmui; open '/usr/local/teramind/agent/bin/Teramind Agent.app' Hidden Agent:… This tool is used to collect Teramind Agent logs, conduct diagnostics and debugging by our support team… Open the file /usr/local/teramind/agent/etc/agent.conf in a text editor such as TextEdit. 2

Does the Teramind Agent support automatic log in?

Teramind Hidden/Stealth Agent does not require any login… Teramind Revealed/Visible Agent requires the user to login and click the Start button to start tracking

How to download and install the Teramind Agent

From the pop-up menu, click the Download Teramind Agent option… From the pop-up menu, click the Download Teramind Agent option… From the pop-up menu, click the Download Teramind Agent option

How does Teramind work?

Teramind Agent sends the information to the Teramind Server… Teramind Agent… Teramind deployments require the installation of Teramind’s revealed (visible) or hidden (silent) Agent