Teramind can track activities on virtually any apps or websites without requiring any specialized integration.
However, if you want to track special datapoints (for example, a user filling out specific fields in a form) or workflow (for example, a bank agent completing certain steps while evaluating a loan application), you can utilize Teramind’s customizable in-app field parsing feature.
This feature can detect user interactions, app events and data movements in custom/specialized apps or in-house systems. Here are some features and benefits you can expect from using Teramind’s in-app field parsing:
Analyze custom workflows and steps for your specific process. For example, if a CSR or agent is completing all the SOP steps when on-boarding a customer, if they are performing the right due diligence, how much time they are spending on each step, are there any gaps that need to be addressed, etc.
Track individual field-level activities in any app— see activity in any app: standalone, SaaS, intranet, websites or custom-built solutions.
Use with any operational systems— transaction processing, customer support, CRM, field management and others
Get operational insights with custom BI reports — understand how employees are interacting with customers and data unique to your organization.
Make your threat and risk management systems more effective— send high-resolution activity and behavioral data to your threat detection systems for greater accuracy and effectiveness.