Troubleshooting
- Issue: Teramind is not recognizing browsers URL. Cannot classify websites.
- Issue: I did not receive my sign up confirmation / welcome email
- Issue: Error message 0x80070643 when trying to uninstall the Teramind Agent
- Agent installer shows error message, 'This installation package could not be opened'
- Issue: Quick Web Proxy not working due to IPv6
- Checking / Enabling / Disabling Quick Web Proxy
- Collecting the Windows crash dumps
- Issue: Certificate-based login authentication not working
- Mac Issue: Websites not monitored
- Mac Issue: Video not captured
- Issue: Revealed Agent keeps disconnecting
- Issue: Over the licensed amount message
- Mac Issue: Teramind not monitoring the correct user or showing duplicate users
- Issue: Cannot uninstall the Agent (Windows)
- Issues with audio recording
- Dashboard showing duplicate users
- How to check if Teramind IP addresses/hosts and ports are reachable
- Video recording missing (On-Premise)
- How to diagnose network connectivity issues
- Employee showing offline / computer not reporting / missing users / missing computers
- Video not captured
- Live Montage widget shows ‘Session Locked’ / Cannot view screen on Live Montage
- How to address Teramind Agent installation failures
- Cannot view / save attachments on the Emails BI report
- On Premise Server shows ‘connection not secure’ warning
- Email notifications issues
- I am getting too many email notifications from Teramind, how do I turn this off?
- License key is invalid warning after rebuilding the server (On-Premise / Private Cloud)
- Mac Agent Installation Issues
- I am receiving 404 error when trying to download the agent.