Getting Started
- How do I get started?
- What functionality is available on the trial version of Teramind?
- How to get assistance during the trial period?
- How do I get onboarding assistance and help to create policies and rules?
- What’s the difference among Teramind Starter, Teramind UAM and Teramind DLP?
- What’s the difference among Teramind Cloud, Teramind On-Premise and Teramind Private Cloud (Azure/AWS)?
How-To Articles
- How to download and install the Teramind Agent
- How can I verify if the Agent is installed / uninstalled / running?
- How to check which version and type of Agent is installed on a computer
- How to add an employee / user / computer?
- How to setup work hours?
- How is Work Time / Idle Time / Activity Percentage / Productive Time / Unproductive Time / Total Time determined?
How-To Videos
- [Video] How to download and install the Teramind Hidden Agent
- [Video] How to configure / customize the dashboard with widgets
- [Video] How to create policies & rules and view reports & alerts in Teramind
- [Video] How to prevent data loss with Teramind
- [Video] How to find and export forensic information with Teramind
- [Video] How to configure Teramind for employee privacy
Troubleshooting
- Issue: Teramind is not recognizing browsers URL. Cannot classify websites.
- Issue: I did not receive my sign up confirmation / welcome email
- Issue: Error message 0x80070643 when trying to uninstall the Teramind Agent
- Agent installer shows error message, 'This installation package could not be opened'
- Issue: Quick Web Proxy not working due to IPv6
- Checking / Enabling / Disabling Quick Web Proxy
Subscription & Billing
- How can I renew my subscription?
- Can I switch / migrate my license from one account to another?
- How to contact Teramind Support
- How to get an invoice
- How to change your account payment option
- How to change your cloud account billing information