About Teramind
- How does Teramind work?
- How do I get started? Is there a free version or trial available?
- What kind of organizations use Teramind?
- How is Teramind licensed? How do I start my subscription?
- Does Teramind track URLs visited, files uploaded, clipboard copy/paste and other actions?
- Can Teramind stop unauthorized data exfiltration?
Sales / Pricing
- How can I extend my trial period?
- What payment options do you accept?
- What is a Teramind endpoint? What is a Teramind user?
- Can I switch between Teramind UAM and Teramind DLP or another Teramind edition later?
- Can I have more than one subscription under one account?
- What is the difference between annual and monthly subscription?
Getting Started
- How long does it take to set up Teramind and get started?
- How do I get started?
- What functionality is available on the trial version of Teramind?
- How do I subscribe to Teramind?
- What is the license / user limit on the trial period?
- Do you have a minimum signup period or fixed term? Can I cancel anytime?
Employee Monitoring
- How does the OCR work? Is it real-time?
- Can I monitor multiple users on the same computer? Can I monitor multiple computers used by the same user?
- Can you monitor mobile phones / tablets?
- Can I track custom-built or specialized applications?
- How do I take action to prevent threats?
- How does Teramind define risk?
Productivity / Business Process Optimization
- How can I save time or money with process optimization?
- How can I compare who is productive/who isn’t?
- Can Teramind be used for time tracking?
- How can I use Teramind to improve our process-driven metrics?
- How do I see what we are spending money on?
- Can we monitor calls for quality assurance (QA/SLA) purposes / can we listen in on Zoom calls?
Teramind Platform
- What is your fault tolerance/uptime/SLA?
- Can you integrate with third-party solutions?
- What type of encryption do you use for data at rest and data in motion?
- How often do you release your platform updates? Is the update automatic?
- In what geography/geo-location do you host customer data?
- How scalable is your solution?
Teramind Agent
- Does the Teramind Agent support RDP? Can I remotely control a user’s computer?
- Can the Teramind Agent monitor/record multiple screens and virtual desktops?
- Can I install the Agent remotely?
- Is the Teramind Agent tamper-proof?
- Do you have a hidden Agent? Can I install Teramind without the user knowing?
- What is the Teramind Agent?
Teramind Starter
- What is Teramind Starter?
- What can you monitor on Teramind Starter?
- Is the time tracking feature available on Teramind Starter?
- Are the productivity reports available on Teramind Starter?
- Is the employee schedule feature available on Teramind Starter?
- Are the screen recording and remote control features available on Teramind Starter?
Teramind UAM
Teramind DLP
Teramind Enterprise
Technical Questions
- What is your data retention policy? How long is my data kept? How can I export my data?
- Do you support VirtualBox?
- Do you integrate with RingCentral?
- Does Teramind support Azure AD?
- Does Teramind support AWS WorkSpaces?
- Is the time on the employee schedule converted to the local time zone?