Step 4: Installing the Teramind Agent

Firewall & Proxy Considerations

In most cases, you shouldn’t have to change any settings to get Teramind to work. By default, the Teramind Agents communicate with the Teramind server on two ports: 443, and 10000. If you are monitoring audio as well, then the agents will connect to the server on some random UDP ports too.

The Teramind management interface is entirely web driven and runs over HTTPS (port 443). This means that most proxies will allow the traffic through, provided you properly installed your SSL certificates.

Note that for live and recorded screen playback, as well as live sessions listing, Teramind uses Websockets. Although Websockets operates as HTTPS over port 443, some older proxies may not recognize this protocol. In either case, if you are experiencing trouble accessing your Teramind dashboard, try to disable your proxy temporarily to isolate the cause.

Antivirus Considerations

Teramind Agent and its drivers come digitally signed with an extended-validation certificate. We’ve made every effort to coordinate our signature with the major antivirus vendors, and as a result, Teramind should work normally with the vast majority of antivirus software.