Actions let you specify what the system will do when a rule is violated. You can warn a user or block them, receive notification, record a video of the desktop etc.
Note that, not all rule categories support all actions. For example, the Agent Schedule only supports the NOTIFY action for most of its schedule violation types except for the Login and Idle activities. Same way, different Types of Activity / Types of Content may also have their own special actions. For example, Webpages have an action called REDIRECT which is not available for other activity. Also, not all actions are available on all the operation systems. For example, the LOCK OUT USER action does not work on the Mac OS at the moment.
Here are the actions you can use:
Teramind will send an email notification to the specified email accounts whenever any user violates the rule. You can manage how such notification emails are handled from the Settings > Alerts screen (ALERT EMAILS LIMIT option).
Blocks the user activity and shows a message. You can use a HTML template to display the message. See the How to customize alert messages with the HTML template article to learn more.
If you are using the HTML template option, you can use simple HTML tags in the message itself. For example, you can put a link in the message to your company policy to refresh the user’s knowledge, like this:
Uploading data to personal Cloud drives is prohibited. Please <a href=’www.abc.com/policy’>click here</a> to read the policy.
If the ALLOW BYPASS WITH CONFIRMATION? option is selected, the user will be blocked, but they will also see a message asking them if they still want to continue. The user will be able to bypass the block after clicking a Yes button.
If the MANGER CAN MAKE EXCEPTIONS option is selected, Teramind will send an email to the manager(s) specified in the email field. The manger(s) can then allow the user to bypass the block by clicking a link in the email.
You can also specify how long Teramind should wait between multiple alert messages that the user sees. The setting can be found under Settings > Alerts screen (USER ALERTS THRESHOLD option).
Lock Out User Action (Windows)
Shows a warning message to the user and then when they press the OK button, they are locked out of the system. If the user logs back in, they will be logged out automatically. An administrator will have to unlock the user for them to be able login again. Check out the Employee Action Menu section on the Teramind User Guide for more information on unlocking a user.
Redirects the user to a different website when they try to access certain URL(s).
Warns a user with a message. Similar to the message in the Block action, you can use a HTML template to display the warning message.
You can specify how long Teramind should wait between multiple alert messages that the user sees. The setting can be found under Settings > Alerts screen (USER ALERTS THRESHOLD option).
Set User’s Active Task Action
You can automatically assign the user a task based on their activities.
You can specify how long Teramind will wait before assigning a new task to a user. The setting can be found under Settings > Alerts screen (RULE TASK SELECTION ACTION TIMEOUT option).
Record Video Action
If video recording is disabled in your Screen monitoring settings, you can still record a video of the rule violation incident with this action. The system will automatically record for the specified number of minutes before and after the incident.
Command Action (Windows)
With this action, you can execute a Windows command automatically when a rule is violated.
This is a powerful action as it allows you to run any application or script on the user’s computer. For example, you can force shutdown the pc (
shutdown /s /f /t 0), kill a task (
taskkill -im ixplore.exe) and do much more.