Teramind Agent can be installed both locally and remotely. Check out this article to learn how to download and install the agent: How to download and install the Teramind Agent.
Firewall & Proxy Considerations
In most cases, you shouldn’t have to change any settings to get Teramind to work. By default, the Teramind Agents communicate with the Teramind server on two ports: 443, and 10000. If you are monitoring audio as well, then the agents will connect to the server on some random UDP ports too.
The Teramind management interface is entirely web driven and runs over HTTPS (port 443). This means that most proxies will allow the traffic through, provided you properly installed your SSL certificates.
Note that for live and recorded screen playback, as well as live sessions listing, Teramind uses Websockets. Although Websockets operates as HTTPS over port 443, some older proxies may not recognize this protocol. In either case, if you are experiencing trouble accessing your Teramind dashboard, try to disable your proxy temporarily to isolate the cause.
|If you encounter any issues with your firewall or proxy, check out this troubleshooting article for help: Firewall and proxy issues.|
Teramind Agent and its drivers come digitally signed with an extended-validation certificate. We’ve made every effort to coordinate our signature with the major antivirus vendors, and as a result, Teramind should work normally with the vast majority of antivirus software.
|If you encounter any issues, check out the Antivirus Configuration Guide for help.|