BitDefender Total Security

Step 1: Accessing the Antivirus Settings

Open BitDefender Total Security.

From your BitDefender Total Security main window, click the Protection tab. You will see several tiles.

Click Open under the Antivirus tile.

Step 2: Managing the Antivirus Exceptions

Click the Settings tab.

Click Manage exceptions.

A Manage exceptions window will pop-up.

Step 3: Adding the Antivirus Exceptions

On the Manage exceptions window, click the + Add an Exception button.

Step 4: Changing the Antivirus Exceptions Options

Enter the first exceptions from the list of exceptions below:

c:\programdata\{4cec2908-5ce4-48f0-a717-8fc833d8017a}\
c:\windows\system32\drivers\tmfsdrv2.sys
c:\windows\system32\drivers\tm_filter.sys

Make sure Antivirus (and all its sub options such as On-access scan) and Online Threat Prevention are turned on.

Click the Save button.

Repeat Step 3 to Step 4 and add all the exceptions one by one.

Close the Manage exceptions window.

Step 5: Accessing the Firewall Settings

Go back to the Protection tab on the main window.

Click Settings under the Firewall tile.

Step 6: Adding the Firewall Rules

Click the Rules tab.

Make sure the ACCESS option for dwm.exe and svc.exe rules are enabled for Any Network (you can click on a rule to expand/collapse it).

If you do not see the dwm.exe and svc.exe rules, click the Add rule link to add them.

Step 7: Accessing the Advanced Threat Defense Settings

Go back to the Protection tab on the main window.

Click Open under the Advanced Threat Defense tile.

Step 8: Managing the Advanced Threat Defense Exceptions

Click the Settings tab.

Click Manage exceptions.

A Manage exceptions window will pop-up.

Step 9: Adding the Advanced Threat Defense Exceptions

On the Manage exceptions window, click the + Add an Exception button.

Step 10: Changing the Advanced Threat Defense Exceptions Options

Enter the first exceptions from the list of exceptions below:

c:\programdata\{4cec2908-5ce4-48f0-a717-8fc833d8017a}\0.1.255\{04287722-eb08-4929-bef0-cc1a76cbff1b}\svc.exe
c:\programdata\{4cec2908-5ce4-48f0-a717-8fc833d8017a}\0.1.255\{04287722-eb08-4929-bef0-cc1a76cbff1b}\dwm.exe

Note: you will need to replace 0.1.255 with your own Agent version. You can check for your agent folder by going to the C:\ProgramData\{4CEC2908-5CE4-48F0-A717-8FC833D8017A} directory. You can also check for the agent version from the Teramind dashboard. Select the COMPUTERS menu then click a computer's name. You can see the Agent version and type.  

Make sure Advanced Threat Defense (and all its sub options) is turned on.

Click the Save button.

Bitdefender Total Security should now work normally with Teramind.