In most cases, your antivirus software will recognize Teramind as legitimate software and not interfere. However, if you encounter a situation where your antivirus is blocking you from installing or updating the Teramind Agent, this guide will help you troubleshoot the issue.
You can also download a PDF version of the guide by clicking the button below:
Download the Antivirus Configuration Guide
|We recommend you remove the Temporary Exceptions below once the Agent installation/update is done as leaving them might expose your system to future risks.|
c:\windows\installer\*.*Temporary Exceptions (On-Premise Deployment only):
You need to add the following temporary additional exceptions when installing the Agent remotely via the Teramind Dashboard:
|If you already have the Teramind Agent installed, after adding the exceptions, please remove the Agent and reinstall it.|
AV Specific Exceptions
We have provided instructions for adding exceptions to some of the most common AV software below. If your AV isn’t listed here, please check its documentation.
- Avast Business Antivirus
- BitDefender Total Security
- ESET Endpoint Security
- Kaspersky Endpoint Security
- McAfee Endpoint Security
- Sophos Home
- Windows Defender
- Other Antivirus Software
Checking Server IP Addresses and Ports
Some antivirus may block ports on the firewall. For Teramind to operate the following ports need to be available and open.
Click the MY ACCOUNT menu from the dashboard then select the SERVER & PORT tab. You will notice three sets of server addresses and ports. Add those to your AV exception:
When installing the Agent remotely via the Teramind Dashboard
|TCP ports 10000 and 443 of Teramind appliance.|