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Other Antivirus Software

  • Updated

As mentioned before, Teramind regularly works with Antivirus vendors to add Teramind Agent added to their whitelist. However, the process can sometimes take time. In the meantime, you can use the workaround below to address any issues you may encounter.

Antivirus Issue Resolution
Avast Free Antivirus 2016 Detects Teramind Agent .exe installer and .dwm.
  • .dwm – disable Behaviour Shield
  • Installer – repeat installation
Avast EndPoint Protection Suite Detects Teramind Agent.
  • Continue execution
AVG Antivirus Free Detects Teramind Agent .exe installer and. dwm.
  • .dwm – disable Behaviour Shield
  • Installer – repeat installation
Panda Antivirus Pro Detects Teramind Agent, installation fails.
  • Add the following exceptions:
c:\windows\system32\drivers\tmfsdrv2.sys
c:\windows\system32\drivers\tm_filter.sys
BitDefender Total Security 2018 Detects Teramind Agent, installation fails (Access Denied message).
  • Disable BitDefender Shield
  • Add the following exceptions:
c:\windows\system32\drivers\tmfsdrv2.sys
c:\windows\system32\drivers\tm_filter.sys
Comodo Antivirus 10 Installation fails (Access Denied message).
BullGuard Antivirus Installation fails.
  • Add the exceptions listed on the General Exceptions article.
  • Disable Scan Files
  • Add the following exceptions:
c:\users\username\appdata\*.*
c:\windows\*.*
Quick Heal Total Security Installation fails.
  • Add the following exceptions:
c:\windows\system32\drivers\tmfsdrv2.sys
c:\windows\system32\drivers\tm_filter.sys
c:\users\username\appdata\*.*
c:\users\username\downloads\tera*.exe
c:\windows\*.*
Traps Advanced Endpoint Protection Possible installation issues.
Vipre Installation fails.
  • Disable Advanced Active Protection.

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