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Firewall and proxy issues
- Firewall is blocking the server and/or port.
- UDP port is blocked.
- Make sure Teramind server/ports are not blocked by your firewall. To learn which server/IPs and ports you need to check and how, check out this article: How to check if Teramind IP addresses/hosts and ports are enabled.
- Teramind Agent connects to the server on some random UDP ports for audio. To disable using UDP ports, switch off Audio from the Teramind Dashboard: