Firewall and proxy issues

Possible Causes

1. Firewall is blocking the server and/or port.
2. UDP port is blocked.

Solution

1. Make sure Teramind server/ports are not blocked by your firewall. To learn which server/IPs and ports you need to check and how, check out this article: How to check if Teramind IP addresses/hosts and ports are enabled.
2. Teramind Agent connects to the server on some random UDP ports for audio. To disable using UDP ports, switch off Audio from the Teramind Dashboard: