Teramind’s customizable in-app field parsing capabilities can detect user interactions, app events and data movements in custom/specialized apps or in-house systems. Here are some features and benefits you can expect from using Teramind’s in-app field parsing:
- Analyze custom workflows and steps for your specific process. For example, if a CSR or agent is completing all the SOP steps when on-boarding a customer, if they are performing the right due diligence, how much time they are spending on each step, are there any gaps that need to be addressed, etc.
- Track individual field-level activities in any app— see activity in any app: standalone, SaaS, intranet, websites or custom-built solutions.
- Use with any operational systems— transaction processing, customer support, CRM, field management and others
- Get operational insights with custom BI reports — understand how employees are interacting with customers and data unique to your organization.
- Make your threat and risk management systems more effective— send high-resolution activity and behavioral data to your threat detection systems for greater accuracy and effectiveness.