For a self-serve, Cloud deployment, it takes 10-30 minutes to get the Teramind server/dashboard set up. On-premise / Private Cloud deployments can be done in an hour or so. After that, the Endpoint Agent installation takes only a few minutes and can be done in a batch mode remotely. We will provide complete documentation, step-by-step instructions, how-to-guide, etc. Technical support is also available via the chat. This option is suitable for SMEs.
We also offer a personalized, white glove deployment service and onboarding assistance with a dedicated customer success team. This is suitable for medium to large enterprises. This usually takes 1-4 weeks and includes the following:
- Requirements gathering (1 week)
- Environment setup and deployment (2 sessions, 1 week)
- Endpoints setup and testing (2 sessions, 1 week)
- Training for admins and analysts (2-3 session, 3 days)
- Proof of value evaluation (1 week)
Teramind will assign 1 Solution Engineer and 1 Client Partner throughout the implementation process. We will require a technical and commercial counterpart at your end.