Does Teramind support audio recordings? Can I record phone calls / softphones?

Teramind can record audio on the computer. It can capture all input and output devices such as microphones, speakers, line input, line output etc.

As long as the a voice call is routed through the computer, Teramind can record it.

To enable audio recording:

  1. Click the Gear mceclip1__3_.png  icon near the top-right corner of the dashboard.
  2. Select Monitoring settings.
  3. Select a monitoring profile.
  4. Click the Yes/No button in front of AUDIO to enable/disable audio monitoring.
  5. You can also click the small Gear mceclip2.png icon at the right side of the AUDIO option to change recording settings such as the input/output device, bitrate, automatic level adjustment etc.

For more information about the audio settings, check out the Monitoring Settings > Editing Audio Settings section on the Teramind User Guide.

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The recorded audio can be played or exported from the Session Player.
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