Teramind Agent specifications and supported platforms

The table below shows the specification for the Teramind Agent including the platforms and sessions supported.

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Teramind comes with two types of agents: Revealed/Visible Agent and Hidden/Silent Agent. Check out this article to learn the difference between the two.

 

Supported Platforms
  • Microsoft Windows 7 and up (32 & 64-bit)
  • Microsoft Windows Server 2012 and up
  • Mac OS 11 (Big Sur), Mac OS 10.15 (Catalina) and Mac OS 10.14 (Mojave) *

* At the moment, Teramind on Mac has limited functionalities. You can check out what features are supported here.

Sessions
  • Stand-alone workstation / server
  • Terminal server (RDS) *
  • Application / Session server
  • Citrix
  • VMware Horizon
* Ideally, terminal servers should have a maximum of about 30 users or less depending on the number of screens and monitoring settings. Otherwise you may have performance impact.
Load Approximately 30 MB – 50 MB memory and 1-3% CPU utilization, depending on user activity and number of rules enforced.
Visibility Hidden or revealed desktop agents available.
Deployment
  • Silent MSI
  • Deployment via Group Policy or SCCM
  • Dashboard-based silent remote installer
Bandwidth Approximately 10 KB/s - 20 KB/s upstream depending on user activity level & number of screens.
Offline Storage Teramind features offline recording on the Silent/Hidden Agent (Windows). This means that in case of network downtime, the agent will save all data locally, and continue to enforce policy. Once connection is re-established, the agent will upload the data to the server at a throttled pace. The offline storage buffer is configurable in monitoring settings, and takes approximately 1GB per 160 hours of work time.
Supported Emails Monitoring
  • Outlook (Desktop)
  • Outlook (Web)
  • GMail
  • Yahoo Mail
  • Thunderbird
  • Sylpheed
  • Yandex Mail

Supported Browsers Monitoring

  • Chrome
  • Opera
  • Firefox
  • Internet Explorer / Edge
  • Brave

Supported Instant Messengers Monitoring

  • Facebook
  • Skype
  • Skype Web
  • Skype Business
  • Google Hangouts
  • WhatsApp Web
  • Slack
  • Slack Web
  • LinkedIn
  • Microsoft Teams
  • Microsoft Teams Web

Supported Online Meetings/Conference Apps

  • 8x8
  • Zoom
  • RingCentral
  • AirCall
  • Microsoft Teams
  • Webex
  • BlueJeans
Supported Social Media Monitoring
  • Facebook
  • LinkedIn
  • Twitter
Supported Cloud Drives Monitoring
  • Google Drive
  • Microsoft OneDrive
  • Dropbox
  • Box
Supported Languages

Interface / Localization:

  • English
  • Spanish
  • Japanese
  • Portuguese
  • Russian
  • Turkish

OCR:

  • English
  • Spanish
  • Dutch
  • Russian
  • Hebrew
  • Turkish
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