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If you are having issues with video not being captured. check out the Video not captured article instead. |
The most likely reasons is, the recording is automatically deleted as per your history settings. You can check how long your recording is kept and change it
- Click the Gear
icon located near the top-right corner of the dashboard. - Select Monitoring Settings.
- Select a monitoring profile from the list.
- Click the small Gear
icon near the end of the SCREEN. This will open the settings for the Screen: - Make sure the days set in the adequate to capture all the recordings you need:
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For more information about monitoring settings, check out the Monitoring Settings section on the Teramind User Guide. |