Using the Agent Removal Tool (preferred option)
To uninstall a protected Hidden Agent, you need to first download the Teramind Agent Removal Tool. On-Premise or Private Cloud (Azure/AWS) customers can download the tool from: https://www.teramind.co/portal. Cloud customers can download it here: https://teramind.co/d/teramind-remover.exe.
After downloading the tool, run the following command on the command window:
<your_password> is the Agent removal password assigned on the Teramind Dashboard (see Password Notes below).
The remover runs in the background and will remove the agent silently within a couple of minutes. To learn how to verify the agent is removed, check out this article: How can I verify if the Agent is installed / uninstalled?
Using the Windows Installer (MSIEXEC) Tool
You can also remove the Agent using the msiexec tool:
msiexec /x <agent_msi> PASSWORD=<your_password>
<agent_msi>is the name of your Agent installation package. For example,
<your_password>is the Agent removal password assigned on the Teramind Dashboard (see Password Notes below).
/PASSWORD=<your_password>is not required if it’s the same user who installed the Agent originally but mandatory if they are different users.
- You can define the uninstall password for a different user from the Teramind Dashboard. To do so, click the gear icon from the top right corner of the dashboard, select Settings > Security. Under Agent removal protection, specify the password and click SAVE:
Run the following command on the command window:
psexec \\<remote_pc> -u <admin_username> -p <admin_password> -s teramind-remover.exe /PASSWORD=<your_password>
<remote_pcis the IP/resolved name of the PC you want to remove the agent from. For example,
<admin_password>are your admin username and password.
<your_pass>is the Agent removal password assigned in the Teramind dashboard (see the Password Notes above).
|Check out this article, to learn how to protect an agent installation.|