How to uninstall a protected agent?

April 30, 2021 06:32

Local Uninstall:

To uninstall a protected Hidden Agent, you need to first download the Teramind Agent Removal Tool. On-Premise or Private Cloud (Azure/AWS) customers can download the tool from: https://www.teramind.co/portal. Cloud customers can download it here: https://teramind.co/d/teramind-remover.exe.

After downloading the tool, run the following command on the command window:

teramind-remover.exe /PASSWORD=your_pass

Where, your_pass is the Agent removal password assigned in the Teramind dashboard (see notes below).

Notes:

/PASSWORD=your_pass is not required if it’s the same user who installed the Agent originally but mandatory if they are different users.
You can define the uninstall password for a different user from the Teramind Dashboard. To do so, click the gear icon from the top right corner of the dashboard, select Settings > Security. Under Agent removal protection, specify the password and click SAVE.
The remover runs in the background and will remove the agent silently within a couple of minutes. To learn how to verify the agent is removed, check out this article: How can I verify if the Agent is installed / uninstalled?

i	Please note that, Teramind Remover tool requires Microsoft .NET 3.5 Framework to be installed. If you don't already have it installed, you can downloaded the framework Microsoft’s website. After installing .NET 3.5, run the remover as an administrator again.

Remote Uninstall:

Run the following command on the command window:

psexec \\remote_pc -u admin_username -p admin_password -s teramind-remover.exe /PASSWORD=your_pass

Where, remote_pc is the IP/resolved name of the PC you want to remove the agent from. For example, johns_pc. admin_username and admin_password are your admin username and password and your_pass is the Agent removal password assigned in the Teramind dashboard (see the notes above).

i	Check out this article, to learn how to protect an agent installation.