To uninstall a protected Hidden Agent, you need to first download the Teramind Agent Removal Tool. On-Premise or Private Cloud (Azure/AWS) customers can download the tool from: https://www.teramind.co/portal. Cloud customers can download it here: https://teramind.co/d/teramind-remover.exe.
After downloading the tool, run the following command on the command window:
your_pass is the Agent removal password assigned in the Teramind dashboard (see notes below).
your_passis not required if it’s the same user who installed the Agent originally but mandatory if they are different users.
- You can define the uninstall password for a different user from the Teramind Dashboard. To do so, click the gear icon from the top right corner of the dashboard, select Settings > Security. Under Agent removal protection, specify the password and click SAVE.
- The remover runs in the background and will remove the agent silently within a couple of minutes. To learn how to verify the agent is removed, check out this article: How can I verify if the Agent is installed / uninstalled?
Run the following command on the command window:
psexec \\remote_pc -u admin_username -p admin_password -s teramind-remover.exe /PASSWORD=your_pass
remote_pc is the IP/resolved name of the PC you want to remove the agent from. For example,
admin_password are your admin username and password and
your_pass is the Agent removal password assigned in the Teramind dashboard (see the notes above).
|Check out this article, to learn how to protect an agent installation.|