How to uninstall the agent?

January 24, 2023 06:05

i	Please do not delete the Teramind folder or files manually or use Windows'/Mac’s built-in app remover or any other third-party uninstallers to remove the Teramind Agent. Use the following methods to remove the Agent instead.

i	If you are removing a protected Agent, follow the instructions on this article: How to uninstall a protected agent?

Windows (Local)

To uninstall the a regular Agent, run the Teramind Agent Removal Tool. You can download it from: https://teramind.co/d/teramind-remover.exe. Run the remover tool on the user machine you want the agent uninstalled from.

i	The remover tool is not silent by default, it shows a dialogue to the user. To uninstall the agent silently use the `/silent` option with the command line.

To learn how to verify the agent is removed, check out this article: How can I verify if the Agent is installed / uninstalled?

i	Please note that, Teramind Remover tool requires Microsoft .NET 3.5 Framework to be installed. If you don't already have it installed, you can downloaded the framework Microsoft’s website. After installing .NET 3.5, run the remover as an administrator again.

Windows (Remote)

Click the COMPUTERS menu to open the Computers page.
Click the checkbox in front of a computer’s name from the list of computers. You can select multiple computers.
Click the Select action drop-down menu near the top left corner.
Click the Uninstall Agent from PC option from the menu.

Mac (Local)

Run the following command in the Terminal (Applications > Utilities > Terminal) to uninstall the Agent.

sudo /usr/local/teramind/agent/bin/uninstall.sh

The above command will work for both the Revealed and Hidden Agents.

Version 233 or Later:

You might be prompted to remove the .NetApp (the Network System Extension):

Provide your credential and click the OK button to remove the extension.

i	Note that, if you don’t provide the credentials, or just close the dialog, then the uninstallation process will be terminated and the Agent will not be removed.

Mac (Remote)

There's no support for remote uninstall on Mac at the moment.