Windows
Option 1:
You can quickly check if the Teramind Hidden Agent is installed on a computer by looking for this folder*: C:\ProgramData\{4CEC2908-5CE4-48F0-A717-8FC833D8017A} and the Revealed Agent is installed in: C:\ProgramData\Teramind Agent folder. If any of these folders exists, then the Agent is Installed.
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*The installation folder of the Hidden Agent can be changed with the TMROOTDIR parameter. In that case, this method will not work and you might need to use Option 2 below instead. |
Option 2:
You can open the Windows Command Prompt (cmd.exe) as an admin user, then execute this command:
sc query tsvchst
If you see the following message, then the agent is uninstalled / not running:
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:
The specified service does not exist as an installed service.
Alternatively, if you see a message like the below, then the agent is running and working properly:
SERVICE_NAME: tsvchst
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
Mac Agent 204 and Earlier
Please open the Terminal and run this command to check the agent status:
ps aux | grep -i teramind
The command will return a result similar to the one below:
(click to enlarge)
If you see tmagent and tmsysd on the list, then the agent is installed and running properly.
The expected results of running "ps aux | grep -i teramind" on a Mac with a HIDDEN agent are:
/usr/local/teramind/agent/bin/tmsysd
/usr/local/teramind/agent/bin/tmagent.app/Contents/MacOS/tmagent
The expected results of running "ps aux | grep -i teramind" on a Mac with a REVEALED agent are:
/usr/local/teramind/agent/bin/tmsysd
/usr/local/teramind/agent/bin/Teramind Agent.app/Contents/MacOS/tmui
Mac Agent 226 and Later
The expected results of running "ps aux | grep -i teramind" on a Mac with a HIDDEN agent are:
The expected results of running "ps aux | grep -i teramind" on a Mac with a REVEALED agent are: