How can I verify if the Agent is installed / uninstalled / running?

April 30, 2021 05:23

Windows

Option 1:

You can quickly check if the Teramind Agent is installed on a computer by looking for this folder: C:\ProgramData\{4CEC2908-5CE4-48F0-A717-8FC833D8017A}. If it exists, then the Agent is Installed.

Option 2:

You can also open the command prompt as an admin user, then execute this command:

sc query tsvchst

If you see the following message, then the agent is uninstalled / not running:

[SC] EnumQueryServicesStatus:OpenService FAILED 1060:
The specified service does not exist as an installed service.

Alternatively, if you see a message like the below, then the agent is running and working properly:

SERVICE_NAME: tsvchst
    TYPE : 10 WIN32_OWN_PROCESS
    STATE : 4 RUNNING
              (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
    WIN32_EXIT_CODE : 0 (0x0)
    SERVICE_EXIT_CODE : 0 (0x0)
    CHECKPOINT : 0x0
    WAIT_HINT : 0x0

Mac

Please open Terminal and run this command to check the agent status:

ps aux | grep -i teramind | grep -iv vmware

The command will return a result similar to the one below:

(click to enlarge)

If you see tmagent and tmsysd on the list, then the agent is installed and running properly.

The expected results of running "ps aux | grep -i teramind | grep -iv vmware" on a Mac with a HIDDEN agent are:

/usr/local/teramind/agent/bin/tmsysd
/usr/local/teramind/agent/bin/tmagent.app/Contents/MacOS/tmagent

The expected results of running "ps aux | grep -i teramind | grep -iv vmware" on a Mac with a REVEALED agent are:

/usr/local/teramind/agent/bin/tmsysd
/usr/local/teramind/agent/bin/Teramind Agent.app/Contents/MacOS/tmui