You can create Agent Schedule rules to identify if an employee is working more/less than their daily work time, if they are late/early or absent and many other discrepancies with their work hours.
The sample rule below will trigger when an employee works less than their scheduled work hours:
- Select Agent Schedule on the SELECT THE TYPE OF RULE field under the Rule Category section.
- Select the users the rule will apply to.
- Specify the rule condition. For this example, we used Daily Work Time. We also selected a IS LESS THAN option and specified a value of less than 1 hour for the DEFINE THE TIME RANGE field.
- You can also specify a Notify action to be triggered when the rule is violated.
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To use Agent Schedule rules effectively, you will need to set up schedules for your employees. Check out the Schedules section on the Teramind User Guide to learn more about schedules. |
For more information:
Check out the Agent Schedule Rules: What Schedule Violations Can You Detect? section on the Teramind Rules Guide to learn more about schedule-based rules.